What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Design Lead - Call Management position?

The suggested salary for this position is $245,100-$299,500*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Design Lead - Call job at HappyCo

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

At HappyCo (happy.co), we’re building simple solutions that deliver real happiness to real people, while reimagining property management. To enable this, we’re looking for an experienced Product Design Lead to join our Call Management product team. The Call Management team creates automated answering services to ensure every missed call to our customers’ properties is an opportunity to increase resident communication and retention, convert prospects, and improve the efficiency of onsite operations.

The Product Design Lead will work closely with the team’s Product Manager to undertake product discovery initiatives to identify opportunities and ensure our Call Management workflows align, enhance and add value to multifamily property management.

In addition to achieving product team outcomes, you’ll help lead our team of North American based Product Designers. In this player-coach role, you’ll be instrumental in growing the maturity of our Design organization. Your personal development and career will be supported by the Director of Design and you'llwork closely with other Product Design Leads to create, maintain and shape design principles, operations and processes and drive efficiency and quality standards. One of your strengths will be your ability to mentor and multiply the impact of your direct reports — their success will be your success — contributing and building upon a strong team culture of learning, belonging and connectedness.

During your first two weeks, you will

Get to know our leadership, culture, and values
Complete our HappyCo orientation and onboarding program
Onboard with the design team, your product triad and product team
Familiarize yourself with our tools (pssst: we use Figma)
Read our favorite industry primers
Attend your first Company Wide Meeting and Product Update Meetings (rotating bi-weekly)

During your first six weeks, you will

Work with your product triad to deliver on a customer outcome
Get acquainted with the current state of our design system
Acquire industry knowledge and understand our Call Management product strategy
Develop strong connections with your direct reports and establish ongoing 1:1 meetings
Work with your Manager to set goals and priorities

During your first six months, you will

Undertake product discovery to identify and validate key workflows critical to the success of our customers
Actively work with your product triad to identify customer outcomes and ship features and products that meaningfully deliver value to customers
Contribute effectively to design team culture through leadership, mentorship, knowledge sharing and raise the bar for quality, efficiency and scalability
Identify growth opportunities for your direct reports
Assist with the growth of the North American Design team through recruitment and talent acquisition initiatives

What you could expect day-to-day

Collaborate with your product triad and team to deliver on agreed outcomes from the development of concepts, flows and wireframes through to high fidelity mockups and prototypes via customer validation, rapid iteration and usability testing
Meet with customers and when possible, partner with UX researchers to undertake generative and evaluative studies to inform product design decisions
Deliver presentations that showcase your relevant work and team’s progress against outcomes, learnings and insights to the wider company and key stakeholders
Meet with a direct report to provide constructive feedback that contributes to their growth and success

What we think you should have to be successful

5+ years of product design experience with high proficiency in product discovery techniques and approaches
Experience in leading or providing mentorship to a small team of Product Designers
A results-driven portfolio comprised of compelling solutions that solve real world problems
Competency conducting research and usability testing, and setting outcome-based goals
Experience designing for multiple levels of audiences and user archetypes within an enterprise or B2B context
Experience working within a tech-based design role or digital-focused agency and the ability to work closely with software development teams
Motivated by people-centric design processes and a desire to create happiness through delightful experiences
Experience working with tokenized design systems including their creation, contribution methodologies, documentation and scaling approaches
The Call Management product team is located in US time zone (PST–EST), however, some flexibility is required to connect with extended product design team members based in Australia and Canada

Keys to optimum happiness at HappyCo

The ability to think in systems, seeing the big picture and the little details at the same time
Pushing forward in ambiguity while striving for clarity
Prioritizing for sustained impact vs helping in the moment
Empowering teams instead of enforcing standards
Leveraging technology to serve humanity in a way that is accessible to all
Be a proactive contributor to design team culture, with a strong growth mindset
A balanced approach to servant leadership principles
Experience and understanding of the challenges that early-stage startups and scale-ups face

About HappyCo

Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 2.7M units on its platform and has captured more than 270 million photos. We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. When property people are happy, we’re happy. That’s why we’re HappyCo. Learn more about our Product Vision here!

Our HappyCo Culture

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page!

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.

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Product Design Lead - Call Management