Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
Affirm’s Process Excellence team sits within our Operations Operational Excellence team. This team is responsible for 4 core areas:
As the Process Design Lead, Operations, you will be responsible for representing our Customer facing teams in key projects and initiatives by defining the business requirements for new tools or systems and providing business knowledge during the course of the initiative. In addition, this role is key in improving the processes and workflows that add value to our agents/specialists, improve quality and eliminate waste. There will be a heavy focus on ensuring our teams understand the changes being implemented from each initiative as well as feel ready and confident to incorporate them. You will also partner with internal Operations lines of business to provide feedback and coaching. This team has the critical role of continuously improving the knowledge of Affirm’s customer-facing teams and directly responsible for how these teams learn, retain, and access new information.
You must have an eye for detail and the ability to lead multiple projects and initiatives. In partnership with the team, you will optimize processes and build robust policies and programs to ensure adherence to regulatory and compliance requirements. You thrive in a fast-paced & ambiguous environment with constant change and a rapidly growing team.
What You'll Do:
What We Look For:
Location - Remote Canada
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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