What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Principal Product Manager position?

The suggested salary for this position is $159,704-$204,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Principal Product Manager job at Xero

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

As a Principal Product Manager in Manage Sales and Collect Payments team" in the Money division you will be responsible for establishing and maintaining excellence in product management practices. You will have a deep understanding of the products and customers (external or internal) within your portfolio. Your impact will be measured by your ability to improve product practice and capability.

You'll explain and promote a balance of ‘Best Practice’ and innovative product approaches to enable teams to achieve world-class product management at Xero. You’ll contribute to the product strategy being in place to enable successful implementation of roadmaps and effective delivery. You will coach and train other product team members, and where required, step in to solve complex and protracted product problems.

What you’ll do

Confidently execute core product management role responsibilities including identifying customer problems and definitions solutions to test, developing and managing product roadmaps or strategies, and developing product release strategies.
Lead the development of networks across Xero to frame how products fit into Xero's strategy, objectives and future
Consistently review, monitor and interrogate the commercial & customer results of products, areas and teams to inform product strategy and practice
Lead and manage a product or group of products across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
Drive decision-making across products and/or teams weighing up all inputs and information, and working as a tie-breaker where there isn’t consensus
Connect products and their teams in various phases of development to ensure continuity and cohesiveness, and alignment of products across Xero
Train, coach and upskill product team members to build product practice and embed best practice across Xero
Develop and document, in consultation with product leadership, a suite of product practices to standardize the best way to do product at Xero
You will collaborate and consult effectively with the broader Portfolio leadership team on product delivery and strategy: Engineering, Product Operations and Product Strategy, Product Marketing Management and Product Design
Identify and roll out improvements to product practice and operations
Develop high-level strategy for the product management craft, shaping the execution of product management within Xero
Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are onboarded effectively

Success looks like

You’ve supported the establishment of team OKRs and your work is contributing to team OKRs
You deeply understand our customers and their problems across the breadth of the portfolio
The Product team has a set of rituals and are continually improving their delivery performance
You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
You are improving product team members skills, use of methods and tools across the portfolio
You continually refine the product vision and strategy for your product group / area
You are known as an advisor for product throughout the business; a respected voice in product management on best practice and improvement
You are consistently advocating for, and either iterating or embedding, Xero’s product framework, principles and practices
The teams impacted by you have a greater awareness of all the connecting dots and how to achieve seamless experiences
You step into and effectively manage or solve complex and difficult issues within product teams, when others can’t
You demonstrate and amplify Xero’s Values

What you’ll bring with you

Critical capabilities

Love customer problems:

Creates new tools and processes for collecting and synthesizing feedback within and across products to shape Xero's user research methodology
Defines "Big Bet" customer problems the market cannot articulate for itself to influence Xero’s approach to market and corporate strategy
Leads cross functional groups in defining and developing solutions to complex problems that span products and/or geographies
Leads the development of new discovery techniques for experimentation driving a culture of experimental design.

Look to the future:

Provides subject-matter expertise and thought leadership to Xero executives, industry or governing bodies for a given product / domain
Leads the development of new products and initiatives, in support of Xero’s strategic intent
Assesses global markets, technologies, disruptions and expert thought leadership to drive an innovation culture at Xero

Work the Xero way:

Leads a culture of courageous prioritization across teams and geographies to improve Xero’s product decision-making capability
Refines and evolves Xero’s PM ways of working to continuously improve Xero’s approach to PM
Designs innovative release strategies and processes to reduce release lead time and impacts

Demonstrate commercial acumen:

Leads groups and coaches others in market definition, sizing and segmentation
Teaches others to develop product success criteria driven by an understanding of the product-market fit to ensure success criteria reflect market needs
Monitors and guides decision-making across the product group to ensure all teams balance customer, commercial and product implications in decision-making

Do it together:

Effectively facilitates ad hoc meetings or redirects meetings in-flight to manage difficult situations or stakeholders, and ensure meaningful outcomes
Mentors others in articulating a product narrative in a coherent, logical and simple way to improve product understanding and buy-in
Teaches and supports others to practice cross-functional collaboration creating links across teams, geographies and networks to drive improved product outcomes

Explore the data:

Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions
Teaches others to meaningfully translate information and insights for different stakeholders and audiences
Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights

Experience

Extensive experience in enabling new and improved approaches to product practice
Demonstrated experience collaborating with diverse and senior stakeholder groups to realise customer / commercial outcomes
Strong track record of addressing customer needs through innovative use of technology
Effectively influenced outcomes at all levels in a variety of contexts
Extensive experience in product practice thought leadership, defining product roadmaps and long term planning at a Portfolio / Sub-portfolio(s) level
Extensive experience in leading cross portfolio initiatives to deliver customer / business outcomes
Extensive experience in mentoring, supporting and coaching

Why Xero

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

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Principal Product Manager

What you’ll do

Success looks like

What you’ll bring with you

Experience

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