Principal Product Manager, Enterprise eCommerce Solutions

Overview

About the Role: We are seeking a Principal Product Manager to make it simple and compelling for retailers to bring their in-store customers online. This PM will use a range of tools to identify, evaluate, and execute these opportunities — from compelling in-store customer experiences from retailer apps, automating key retailer marketing workflows, and identifying key integrations in a complex retailer technology landscape. This role requires strong cross-functional leadership, ability to represent Instacart externally to retailers, and high throughput thinking to own strategy across a wide product surface.

About the Team - Instacart’s Enterprise Platform team is responsible for the white-label product that enables retailers of all sizes to compete online through their own ecommerce experiences. The team is focused on platform growth and long-term retailer success — from onboarding new partners to helping them acquire, serve, and retain their end customers in ways that align with their unique brand and strategy.

About the Job 

• Develop strategies, retailer tooling, and end customer experiences that create a durable source of growth for retailers. 
• Represent Instacart externally to the worlds largest retailers.
• Be the point person for handling the most complex problems.
• Rally a large cross functional team and internal technology teams around common outcomes.
• Manage complex systems of integrations that power a variety of retailer workflows.
• Maintain a long term vision and short term roadmap across a portfolio of bets.
• Mentor junior team members in their pursuit to master the product craft.

About You

Minimum Qualifications

• 8+ years of product management or similar experience, 5+ in ecommerce / retail technology 
• Experience as a B2B software PM, with 2+ years of direct involvement with sales (or in software sales) and customer discovery with senior executives
• Strong ability to handle the most complex product problems across a wide product surface.
• Product vision & strategy skills — able to envision what grocery should look like in 3 years, translate immediate asks into a platform offering, and layer in cutting edge technology to go beyond incremental improvements.
• Ability to build trust with executives, internally and externally.
• Strong leadership skills — able to guide large, multidisciplinary teams toward shared outcomes across R&D (design, engineering, data), leadership, and GTM teams (sales, PMM, support).
• Proven product strategy ability:
  • to identify whitespace opportunities through data, user research, and market trends
    
  • to translate those into a compelling vision across multiple time horizons
  • make tradeoffs amidst ambiguity and competing priorities when executing against that vision

• Ability to assess B2B2C experiences using both intuition and data:
  → Do we have a strong value proposition for both retailers and their end customers?
  → Should we rethink an experience from the ground up (e.g., with AI) or iterate incrementally?
  → Will retailers adopt what we build, and will it drive the customer behaviors we expect?

Preferred Qualifications

• Prior experience in enterprise ecommerce, marketplace, or B2B2C product roles involving complex stakeholder management