Principal Product Designer, Console

See yourself at Twilio

Join the team as our next Principal Product Designer for the Console team

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to improve the console experience for our diverse set of customers, ranging in size from small to enterprise companies operating in multiple geographical locations around the world.

In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences that enable our customers to have great console experiences to try and build with the entire suite of our Twilio products.

The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default Design System, a partner to our UX team members in upholding our principles and standards, and a UX leader who takes a holistic, human-centered approach to design.

Responsibilities

In this role, you’ll:

• Be an Owner: Lead the strategy and long-term vision for the user experience of console and developer experiences at Twilio and internal systems.
• Wear the Customer’s Shoes: Engage with our internal and external customers to understand their needs, and design products and workflows to unlock their potential.
• Ruthlessly Prioritize: Partner with Tech Leads and Product Managers to align on scope. Break down complex problems into manageable parts, and articulate the impact of each part.

• Write it Down: Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
• Draw the Owl: Navigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adapting.
• Don’t Settle: Collaborate with other Product Designers in elevating our standards. Participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization.
• No Shenanigans & Be Inclusive: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.
• Empower Others: Act as a mentor and role model for other designers in the UX team. You’ll actively make space for teammates of all levels and across all teams, inviting and providing constructive feedback and collaboration and leadership opportunities.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Has a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with developers.
• Has led strategy for the design of high-quality user interfaces and flows. Ensures the coded implementations are consistent with designs.
• Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product leadership, an understanding of user-centered design methodologies, and a solid understanding of visual design, typography, color, and hierarchy.

• Has a demonstrated advocacy for design and research methodologies. Has experience developing research strategy, and running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
• Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels, as well as invite and receive it.
• Able to influence without authority. Must have strong persuasion and storytelling skills, and a passion for aligning and guiding cross-functional teams.

• Experience designing and evolving web-based services and/or application software in a fast-paced environment.
• Collaborates frequently with Design, Engineering, Brand, Marketing, and Product to ensure a cohesive design language across the entire customer experience.
• Creates clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams.

Desired:

• Bachelor’s or Master’s in the field of Human Computer Interaction is a nice to have.
• 6+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. 
• Past experience working in the domain Enterprise SaaS products is a big plus.

Location 

This role will be based in our Denver, US office. 

Approximately 0-5% travel might be needed. 

Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $116,312- 182,776.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.