Mid-Level UX Researcher

Apply now for a career that puts wellbeing first!

GET TO KNOW US

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy. 

THE OPPORTUNITY

We are hiring a UX RESEARCHER to our CODE team in PORTUGAL! 

You will be a direct report of the Lead of Global UX Research in the Product Development team and you'll be responsible for running end-to-end research projects and to support the growth of the research culture in product development.  That's why an entrepreneurial vision is a nice to have.

As a Gympass' UX Researcher, you will design and conduct user research and analyse user behaviour through qualitative and quantitative methods, as well as being responsible to conduct rapid and iterative studies and collaborative design, interacting directly with product designers, software engineers, product managers and data analysts (and often marketing teams). Your mission will be to take care of asking and answering questions that will be important to the product strategy. Your scope will embrace different projects that can be from different types of research: Foundational research, discovery, evaluative and product trends.

You will apply your skills in advanced research methods to support design of various future-facing features and experiences across our products in order to make people's life healthier.

Here you are encouraged to identify new opportunities for user experience improvements. We strive to understand our user behaviors and translate them into product initiatives that encourage people around the world to defeat inactivity.

YOUR IMPACT

• Design and perform user experience research and support the team with user testing, being aware about the competitive landscape;
• Define what's the best research methodology to suit the problem scopes we have, with the support of a close leadership;
• Conduct quantitative and qualitative research (interviews, focus group, surveys, diary studies) to address question regarding user behavior and how people around the globe experience Gympass products;
• Be able to relate qualitative research with inputs from Data Science, Surveys, Market Research and Product Data;
• Raise research questions to be answered for the progress of the product roadmap in a way that it reflected the user's needs
• Present research findings and recommendations to project stakeholders through written reports and presentations, including how to measure the expected impact guiding product strategy;
• Work with the product development team to turn user insights into actionable recommendations and drive product design decisions;
• Contribute to an innovative research program with new methods, process and workflow;

WHO YOU ARE

• Minimum of 2 years working with applied research (successfully and professionally working with research planning, research conducting, analyzing and reporting on user studies)
• Solid experience in running discovery, validation and evaluative research with strong understanding of strengths and shortcomings of different research methods;
• Bachelor's degree in Social Sciences, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, Consumer Behavior, Business strategy or related field or equivalent practical experience;
• Advanced/Professional level of English (English is our main language in the company! All the research findings and reports are necessarily delivered in English, you’ll conduct research with foreigner users all the time and touch base with English speakers to make definitions and presentations); 
• Familiarity testing with prototypes (rough drafts and sketches, paper prototypes, working prototypes) and live builds, from recruitment participants to analyzing results to share with the team;
• Ability to interpret business and usage data to point out hypothesis and potential research insights;
• Demonstrate strong analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidences;
• Excellent communication skills are a must, you need to be able to articulate ideas clearly when speaking in Portuguese and/or English;
• Able to work independently on multiple projects at once;
• Communicate with the teams and stakeholders all the time, highlighting the importance of research as part of the product development process
• Ability to organize and prioritize to manage working on multiple, simultaneous projects of varied size and complexity (example: reviewing a usability test script from a product designer but also planning for an in-depth interviews study).

Bonus Points If

• You have Design skills related to problem-solving methods.
• Experience in UX Design and/or with Information Architecture;
• Fluency in a 3d language;
• Worked with B2B products; 
• General global experiences (working in a global company, exchanges, etc);
• Experience working within a global research team is a huge plus.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and well-being of our employees. Our benefits include:

GYMPASS: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

(For PORTUGAL: delete “Access onsite gyms and fitness studios”. Change for -> “Access digital fitness programs and online wellness resources…(copy the rest)” + Add Fitness paragraph below:

FITNESS: Additional fitness subsidy to access onsite gyms and fitness studios.

FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure, but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to cover the costs of working from home. 

• Our offices are in Germany, Italy, Netherlands, Portugal, Romania, Spain, and the UK. You can work from any office or remotely based in any of these countries.

FLEXIBLE SCHEDULE: We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours. 

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

(For Germany: change sentence to 30 days)

PARENTAL LEAVE: 100% paid parental leave of 12 weeks to all new parents (of both biological and adopted children, regardless of gender and parent's relationship with the co-parent) + 100% paid birth leave of 14 weeks.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive environment filled with passionate individuals from all over the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Gympass… Follow us on Instagram @gympasscareers and LinkedIn!

Diversity, Equity, and Belonging at Gympass

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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