Manager, Product Operations - APAC

Manager, Product Operations - APAC

Location

Singapore, India

Hiring Manager

Rohit Ramchandani

Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online. 

Product Operations builds the connective tissue between product and user-facing teams, increasing leverage, so that Stripe can ultimately deliver more value to more users, faster. 

We’re looking for a leader to build new programs and support Product Operations Managers in our APAC region. As a manager, you will support your team members working day to day to smoothly operationalize product betas/launches, and accelerate product improvement by streamlining information channels between user-facing teams and their product/engineering team.

You will align with product and engineering leaders to properly meet the operational needs of their products and businesses, and act as an owner yourself for defining and building the operational architecture for executing on certain highly impactful projects. You will focus on developing careers, setting vision and ambitious goals, fostering a collaborative environment, sharing best practices, providing hands-on coaching and mentorship for your reports, making priority and resource allocation trade-offs, and hiring. 

A successful manager has experience leading programs and teams that span engineering and go-to-market teams. They are able to distill complexity into clarity, and will think deeply about change management and motivations of stakeholders. They are able to influence without authority and help coalesce groups around shared goals. 

This is a highly cross-functional role, and it will be a critical lever for us to deliver on our mission to increase the GDP of the internet.

You will:

• Build and manage a team of Product Operations Managers based in APAC, supporting individuals across multiple locations through performance reviews, continual feedback, coaching, and career growth.
• Partner with cross-functional leadership to build great programs and ensure confidence in product launches, from organizational planning to product launch readiness.
• Define regional programs and best practices for capturing and distilling the voice of the user, building relationships with go-to-market teams across different countries in APAC to inform short- and long-range planning.
• Define product communication scaffolding to redesign how we talk about our products internally to user-facing teams and externally to users.
• Lead highly strategic projects for the region, partnering with product and engineering teams to bring new products to market.
  
  

You may be a fit if you:

• Have 2+ years of people management experience, including growing teams, people development, and supporting other managers.
• Have experience in product operations, product management, or other discipline that works closely with both engineering and business teams, and you have a willingness to lead by example.
• Have a track record of leading and implementing projects throughout phases of software development.
• Have partnered with product/engineering leaders to set the strategy of an overall group.
• Have demonstrated critical thinking and problem-solving experience with many stakeholders.
• Have operated autonomously and led across multiple teams with stakeholders in different disciplines across time zones.

Nice to have (or excited to learn):

• Experience with SQL or a willingness/aptitude to learn.
• Experience in a high growth technology company.
• Experience in the payments space.
• Experience in strategy consulting or banking.