Manager, Product Design

See yourself at Twilio

Join the team as our next Product Design Manager, Communication Platform. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to grow, manage, and mentor a team of Product Designers on the Communication Platform Team, in building incredible experiences that our customers love and value. As part of Twilio’s Communication Platform UX organization, this position will promote customer advocacy, partner with our cross-functional peers, champion strong team results, and foster a culture where designers are challenged to do their best work.

The UX team at Twilio is a close-knit, collaborative group, who cares deeply about building trust with our customers and solving their problems. We work closely with product and engineering leadership to guide product strategy. With this role, we will amplify our impact on the products by creating holistic customer experiences across the product suite.

Responsibilities

In this role, you’ll:

• Uphold and evolve our brand and Design System. Maintain an extremely high bar for quality and consistency through critiques, UX principles, and reviews.
• Be a customer advocate. Coach your team on how to best navigate a rigorous, customer-informed process to identify and prioritize customer problems and rapidly validate solutions. Be a passionately vocal advocate for the Twilio Customer through all stages of research, design, development, and go-to-market activities.
• Be a proud people manager. Enthusiastically help your team hone their craft of product design. Encourage the sharing of new techniques and tools, showcase best of breed experiences in the market, and invest in professional development. Develop a sense of UX community and pride.
• Coach your team on how to break down complex problems, write and test hypotheses, craft success measures, and thoughtfully iterate from “minimal lovable” to mature, best-in-class product experiences.
• Be arm-in-arm with your departmental peers. Communicate and connect with your peers in UX, Product Management, Engineering, and Marketing in order to share learnings, align priorities, and identify opportunities for improvements to process or people.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Has 6+ years in user experience, product design, or a related field with demonstrated leadership to product designers.
• 2+ years of experience directly managing a team of designers.
• Has previously worked as a senior or lead individual contributor in UX or product design.
• Has first-hand experience in applying research methodologies such as user interviews, usability testing, card sorting, and journey mapping.
• Has applied design thinking methodologies and agile within product design teams.
• An ideal candidate has worked at a SaaS software company serving B2B customers.

Desired:

• High level of influencing and networking skills.
• Ability to challenge views/perspectives while securing buy-in from stakeholders.
• Strong communication, facilitation and presentation skills.
• Worked at a SaaS software company serving B2B customers.

Location 

This role will be remote in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is 145,520 - 200,900
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.