Learning Experience Design Lead

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

**For consideration, please submit a link to your portfolio**

Work with Customer Service Leads and Learning Experience Designers to track the performance of some Learning & Development programs to ensure strategies are effective in meeting global business goals. Provide direction and leadership to the learning design team in executing core learning programs and functional competencies. Work closely with some regional leaders and functional areas to create and deliver effective training to support continued people development within Customer Success. Foster a collaborative environment that supports engagement, empowerment, discovery, and innovation. Ensure effective planning and management of the team capacity and quarterly roadmap.

You Will:

Lead a team of Learning Experience Designers to develop learning materials and experiences in support of Customer Service.

• Develop team's technical and functional expertise.
• Review deliverables for quality leveraging your experience in instructional design.
• Coordinate with cross-functional organizations to align the team's strategy with stakeholder’s needs. 
• Involved in creating roadmap strategy for learning experience design pulling in relevant industry insights and leverages tooling and process advancements for your team.
• Manage the team's capacity and allocations using strong project management skills.
• Leverage stakeholder management skills with demonstrated ability to effectively partner with senior level executives and others across several functions.
• Utilize the ability to pull together cohesive presentations, narratives, proposals, etc.
• Draw meaningful insights from data to drive change, tell a narrative and operationalize solutions.
• Involved in creating an effective learning object storage process for organizing e-learning project-related source files and other materials.
• Schedule periodic course reviews for any updates needed; schedule the expiration of training courses, if appropriate. 
• Track documentation and version control of all revisions and updates, etc.

Minimum Requirements

You Have:

• Minimum 1 year experience in a leadership role as part of a support operations team, preferably including partnership with customer operations teams. 
• Minimum 4 + years of corporate learning and development experience. 
• Proven track record consulting business leaders and designing, developing, and implementing high-impact and innovative service strategy solutions, using blended approaches, e-learning, and virtual delivery methodologies.
• Experience leading people & organizational change initiatives.
• Strong technical skills, analytical thinking, and an outstanding ability to operationalize national learning programs.
• A strong sense of affinity with the rapid pace of a growing and dynamic business.
• Strong communication skills - verbal, written, and presentation.
• Strong strategic, planning and organizational skills.

Preferred Qualifications

• Degree in Education, Instructional Design, Learning and Development, Instructional Technology, Learning Measurement & Analytics or related field.
• Demonstrable expertise with all of the following:
  • Learning Management Systems (reporting/ content formats)
  • Project management software (such as Jira/ Asana)
  • Communication tools in a distributed environment (Slack, Google Docs, Notion)
  • Instructional Design tools (such as Articulate Rise/ Storyline / Synthesia)
  • Analytics & Reporting Tools (such as Tableau/ Looker)

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $103,900 - USD $126,900
Zone B: USD $96,600 - USD $118,000
Zone C: USD $88,300 - USD $107,900
Zone D: USD $77,900 - USD $95,300

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.