Learning Experience Design Lead (Remote, Americas)

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across North America where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

About the team

Shopify’s Learning Acceleration team, within our broader Talent Development team, provides core learning and development offerings for Shopifolk around the world. From Startup (our onboarding program for new employees) to Leading at Shopify (our leadership development program for managers), our team builds and delivers learning at every level. In addition to crafting programs, the Learning Acceleration team provides responsive services to ensure teams and leaders across the business can access facilitation and design expertise to enhance their team gatherings and internal learning initiatives. In order to achieve our goal of becoming a 100 year company, we need to ensure that all Shopifolk are prepared to fuel our future growth through their ongoing impact, guided by the Learning Acceleration team. Our team’s work allows us to live true to one of our core values, be a constant learner, and provides growth-minded Shopifolk the support they need.
 

About you

We are looking for a result-driven leader to lead a multi-disciplinary team of Learning Experience Designers and Learning Producers. 

In this role you will model and maintain baseline craft practices and serve as a steward of the craft. As the craft leader, you will be expected to establish these practices and seek alignment through partnership with technical leads and regional learning leads in EMEA & APAC. In addition to guiding the collective standards of excellence in the craft, you will lead a North American team of Learning Designers and Learning Producers. You will be responsible for the successful execution of learning projects and strategic team goals across programs and teams in collaboration with program managers. 

As the Learning Experience Design Lead, you will inspire and develop your team through 1-on-1 coaching, support, and performance management. You will be responsible for creating an environment that promotes positive communication, encourages collaboration, and demonstrates humility and flexibility to maximize the team’s potential.

In this role you will:

• Oversee and elevate the global application of all components of the Learning Design and Development lifecycle

• Manage a high impact team dedicated to a future-focused vision of sustainable internal learning for all Shopifolk

• Lead projects that exemplify what great looks like for the craft, in alignment with regional and technical leads 

• Ensure high quality project deliverables and creative assets

• Develop a deep understanding of each team member's strengths, ensuring that individuals are working on the most high leverage projects in order of prioritization 

• Contribute to the Learning Acceleration team’s overall strategy through project prioritization and providing input on current and future needs

• Act as a thought partner to our Program Management team as well as senior, regional, and technical leads

• Partner with Talentteams and subject matter experts across Shopify to translate knowledge gaps into new learning content and experiences

Requirements:

• 3-5 years managing multidisciplinary teams, hiring and onboarding new team members, setting team goals, providing ongoing feedback, and nurturing a high trust team culture

• A deep familiarity with the creative process and ability to analyze and critique creative direction 

• Experience building high trust relationships within and across teams in a remote environment

• The ability to influence and build credibility through establishing craft standards and sustainable learning solutions across multiple functions

• Strong stakeholder engagement: you present your ideas and make decisions that influence your team and gain buy-in from senior leadership 

• Agile leadership: you know how and when to pivot your team to deliver the highest impact in a fast-paced and complex environment

• A genuine knack for keeping up with new trends, approaches, and best practices, as well as how to go about implementing them effectively

• The ability to thrive in an environment where experimentation is encouraged: you are confident in creating, executing, and championing innovative ideas
  
  Bonus experience:

• A learner-obsessed attitude: you seek to deeply understand learners and their problems in order to build the best solutions for them

• Experience working in a helix or matrix style organization where decision making is distributed

• Experience as a Creative Director of Art, Photography or Cinematography

How To Apply: 

Leading a high performing Learning Experience Design and Producer team will require your guidance through knowing what great creative output looks like. In you application, please include a portfolio of work that demonstrates your experience overseeing a creative team. Feel free to include any online resources or multimedia projects that you see fit.

We know that applying to a new role takes a lot of work and we truly value your time. Katrina is looking forward to reading your application. Make sure to tell us why you think this is the right role for you!

This posting will close Monday, March 14th at 11:59PM EST. Successful candidates can expect to hear back by Friday, March 25th at 5:00 PM EST.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.