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The contract for this position is a Full-time contract

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Yes, telecommuting is possible for this position

Lead UX Researcher job at Big Health

At Big Health, we use design to help shape the future of mental health care. Our digital therapeutics - Daylight™ for worry and anxiety and Sleepio™ for poor sleep - are fully automated cognitive and behavioral programs that are as scalable and clinically validated as drugs. Our software combines the intimacy of the human voice, engaging animation, and clinically rigorous techniques to help people overcome their mental health challenges. Today, over 10 million people worldwide have access to Big Health’s products, via leading employers in the US (including Boston Medical, The Hartford, Google, and Home Depot ) and the UK’s NHS.

We are looking for an experienced UX researcher to support every step of our product development process and help us double our clinical impact over the next year. In this role, you'll partner with designers, content strategists and clinicians to make our programs even more effective, and help us design for additional mental health areas. You'll conduct foundational research to uncover the most promising opportunities in healthcare, government, and nonprofits, and help guide strategy on how we can reach millions more people in need of mental health support.

Big Health is a remote-first company - we are headquartered in San Francisco and have a distributed team across the US and the UK. This role can be based anywhere in the US. Join us!

To learn more about working at Big Health, please go to Built In and Glassdoor.

What you'll do:

Collaborate with product managers, designers and clinical experts to prioritize and deliver up to 2 ethnographic studies or 5 surveys each quarter to maximize our product outcomes
Ensure that research insights are acted on by translating findings into digestible insight decks, user journeys, personas, design principles, strategic roadmaps and product features
Own research projects end to end, from recruiting participants, building surveys, conducting interviews and analyzing results for insights, to communicating findings and running brainstorms
Conduct generative and evaluative user research using a wide variety of qualitative and quantitative research methods, in-person and remote
Support both long-term strategic research as well as short-term tactical research and testing

What you bring:

5+ years of UX Research experience
Ability to empathize and understand people with diverse background and needs, especially those with different mental health conditions
Ability to frame problems creatively, recognize patterns, and synthesize narratives into insightful, clear, and relevant findings
Excellent communication skills, from interviewing people to presenting work
Comfortable working in a fast-paced, startup environment with experience working with Agile and UX teams
Highly organized self-starter; able to manage multiple streams
Ability to flex between creative and analytical modes

Life at Big Health:

Be part of a team that includes clinical psychologists, software engineers, business leaders and even a former professional magician [shh… it’s a secret].
Surround yourself with the smartest, most enthusiastic and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out
Check out our values - they’re a living, breathing part of our culture
Enjoy benefits including a generous vacation policy, professional development fund, flexible working locations and more.
Competitive salary packages including stock options.

Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.

Lead UX Researcher

What you'll do:

What you bring:

Life at Big Health:

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