Lead UI Designer

About the Role

The Lead UI Designer will work on all phases of design: from working with UX Designers, concepting and creating high fidelity visual designs including responsive layouts for both App and Web. You have a body of work spanning from App to Web design solutions, you can talk about your end-to-end approach to design, and are both confident in your knowledge and abilities, while remaining approachable and flexible when receiving feedback from the team and your manager.

Responsibilities:

• As a digital designer, you’re proud of identifying opportunities to improve the final user interface, by devising elegant solutions that deliver measurable results.
• Able to take a user-centred design approach to designing solutions that meet the needs of the customer.
• You are concerned about the accessibility of the final product. Colour contrasts, semantic mark-up, keyboard navigation, screen-readers, performance.
• Facilitate stakeholders’ product visions by researching, conceiving, sketching, prototyping, and designing screens of new user interfaces.
• Make strategic design decisions related to both existing and new functionalities, in order to ensure both intuitive and delightful experiences.
• Experience in end-to-end product design, including:
  • Lean UX and Agile processes;
  • Facilitating requirements gathering, stakeholder interviews, workshops (affinity mapping,
    user journeys, lean UX workshops, collaborative design, etc.);
  • Hi-visual fidelity, adaptive Axure prototypes (UI design following our digital styleguides);
  • Design reviews;
  • In-house/third party user testing, reviewing results, prioritising corrective actions;
  • Stakeholder walk-throughs and presentations;
  • Liaising with internal teams (Brand, Marketing, Development, etc.) and external vendors;
  • Technical post-implementation reviews.
• Documenting the UI design deliverables to aid review and development activities.
• Ultimately deliver digital products which make a difference for our members, by listening to
• them and by relentlessly representing them and their interests.

About You

The essentials:

•  +5 years of professional UI design experience. Complete digital environments, and complex solutions for e-commerce/online purchase.
• Empathy for the final user: emotional states, needs, wants, frustrations. You are interested in understanding why people do what they do (behavioural psychology).
• Mobile-first design principles; adaptive/responsive grid systems.
• Knowledge of modern UI design patterns (aware of, and against the usage of dark-patterns).
• Although not required to code, an understanding of modern web technologies (HTML5, CSS3, and JavaScript) is required.
• A solid grasp of user-centred design, testing methodologies, usability and accessibility (colour contrasts, legibility, scannability, hierarchy, post-implementation reviews, etc.).
• Ability to quickly iterate your designs and solutions.
• An appreciation for clear typography, meaningful imagery, and sound layouts.
• Ability to clearly and effectively communicate design processes, ideas, and solutions.
• Be excited about collaborating and communicating closely with teams and other stakeholders to regularly deliver design solutions for approval.
• Be willing to help teammates, share knowledge, and learn from one other.
• Be open to soliciting–but also receiving–feedback and constructive criticism. You don’t take feedback personally, but as an opportunity to learn and to design better products.
• Articulate and skilled communicator who likes facilitating workshops and presenting.
• You’re outgoing and approachable. You love interacting with others.
• A portfolio of the recent work you’re proud of. We are looking for your design process, clear interaction design, and responsive layouts.
• Attention to detail.

Not a must, but a plus:

• Knowledge of the health insurance industry desirable but not required.
• An interest in product design, service design, design-thinking.
• Understanding of native apps design guidelines (components, views, transitions, etc.).
• Familiar with the Agile development process.
• Appreciation for good design. Love for research studies. Desire to improve the world in tiny and big ways.

At Media.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

Media.Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.