Lead Technical Product Owner

Lead Technical Product Owner
IT, InfoSec, Cyber Risk & Business Operations | San Francisco, CA

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our IT, InfoSec, Cyber Risk & Business Ops team - is in the business of trust and reliability. We create, maintain and operate scalable technology and data solutions that deliver an exceptional experience for our internal & external customers. We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code, all while we create an infrastructure that scales and supports our growth and ambitious vision. This requires a smart, highly collaborative team who can identify, investigate, and implement new technologies to continue securely scaling our global business.

This position
In the position of Lead Product Owner, Customer 360, you will get an opportunity to build an enterprise class, modern process embedded analytical application. Customer 360 insights will power an experience that allows collaboration across sales, success and renewal motions centered around a common definition of a customer thereby driving sales and topline growth.

As a Lead Product Owner, you will be responsible for defining, designing and solutioning the holistic Customer 360 product on Salesforce Sales Cloud to provide immersive workflow embedded actionable insight by using a combination of native Salesforce utilities and Tableau.

You will work closely with sales operations, customer success, renewal management teams to understand business requirements and then partner closely with the Engineering development team for creation of functional specifications documents and drive the delivery of end-to-end product vision.

This position is an individual contributor role reporting to the Salesforce Transformation Leader and is desingated Flex.

Responsibilities

• Define product vision, strategy and roadmap for Customer 360
• Lead design thinking session and create UX blueprints in tools such as Figma
• Share and collect feedback from user communities, stakeholders
• Facilitate discovery, architecture and design workshops to refine expected business outcomes & align on requirements
• Design Tableau dashboards embedded in Salesforce objects (Opportunities, tasks, notifications etc.)
• Define robust security framework in accordance with Salesforce data and user security
• Design functional solutions using industry best practices
• Document functional business requirements, process flow diagrams, and business cases
• Facilitate requirements gathering and process mapping workshops
• Develop future solution strategies by working closely with Business and Development teams
• Develop prototypes for new foundational product capabilities
• Research Salesforce.com capabilities, new features as needed to suit business requirements
• Leverage business process knowledge & expertise to identify gaps and recommend process or system improvements
• Analyze new and emerging business models and develop solutions
• Set up the collaboration framework with business stakeholders, and IT peers
• Influence and gain alignment with key stakeholders on solution implementation
• Participate in and drive technology/tool and System Integrator selection

Basic qualifications

• Bachelor or Master Degree in Computer Science and Business Administration
• 12+ years' experience of data modeling and building analytical dashboards using Tableau embedded in Salesforce Sales processes
• Experience leading complex transformation projects as Lead Solution/data Architect
• Experience with enterprise system implementations for global companies with Annual Revenue >$5B
• Experience of leading product build and improvements using agile methodology

Preferred qualifications

• IT industry experience at enterprise scale
• Experience with data architectures, data backends and API access
• Comfortable with ambiguity and fast change with an ability to adapt as needed
• Experience developing, managing, and coaching teams
• Salesforce Sales Cloud, Customer and Partner communities
• Ability to scale quickly in a fast-paced environment
• Excellent team player able to work with global cross functional teams
• Excellent written & verbal communication skills
• Excellent team player able to work with global cross functional teams
• Knowledge of Process Mining and Automation tools like UIPath is preferrable
• Attention to detail with the ability to analyze and solve complex problems
• Business process and analytical mindset
• Extremely good understanding of sales process

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].

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