Lead Product Manager, Transfers

About the role

Seamless money movement in and out of Chime - including instant transfers, wire transfers etc. are among the most crucial, frequent, and high-value jobs to be done by our members on Chime. And because they’re so fundamental to our member experience, they have the potential to make or break our members’ dedication and trust across all of their experiences with Chime.

The mission of this team is simple: make the movement of money as fast, easy, reliable and low-cost as possible for our members. Making these experiences frictionless and delightful requires creative vision, strong partnerships, detailed financial and risk analysis, operational excellence, and scalable extensible platforms to support money movement throughout our products and features. While we’re off to a phenomenal start, there remains enormous opportunity to improve and innovate.

You will build a strategy, develop product roadmaps, and partner closely with engineering to enhance our current offering and deliver new services. You will be responsible for the consumer-facing experiences as well as the platform that powers money movement at Chime. You will be entrusted not only with traditional product development, but also with driving alignment and results across a dedicated cross-functional team that includes risk, compliance, member services, biz dev, finance and more. These Chimers will look to you to help set the end-to-end member experience vision and goals within your area, balancing member needs with metrics like contact rate, fraud losses, compliance risk, and unit economics, and to create a clear path to support money movement efforts across Chime.

For Colorado based roles: In accordance with applicable law, this role has an annual starting salary of $165,600plus bonus, a competitive equity package, and benefits. The actual pay may be higher depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Develop a deep understanding of our users needs, our operational landscape and our competitors.
• Define the strategy and vision for Cards at Chime and continually champion it internally.
• Build and execute on the product roadmap to create new drivers and remove barriers to make Chime Cards the preferred way to spend for our users.
• Work collaboratively with user research, engineering, design, operations, compliance, marketing and other teams to build features collaboratively and inclusively.
• Develop experiments and research plans to identify product opportunities and prioritize your roadmap.
• Ship minimum-loveable-products that deliver a quality customer experience.
• Work with other product leaders to define how Chime Cards fit into the overall Chime member journey.

To thrive in this role, you have

• Strong Empathy for users and an aim to discover and resolve their pain points.
• Deep curiosity. You enjoy going deep into the data, asking more “whys” in the qual, and you strive for a better understanding of what it means to meet users where they are.
• An owner’s mentality - you don’t shy away from the hard stuff.
• Willingness and judgment to make hard product prioritization decisions and ability to rapidly learn from mistakes.
• Experience translating complex, confusing, frustrating concepts and systems into simple, elegant, understandable experiences.
• Strong collaboration in team environments but able to act quickly as the decision-maker
• Develop a deep understanding of the players and trends in the money movement ecosystem, and work closely with our biz dev and finance teams to form partnerships that help deliver on your mission
• Build strong cases for initiatives that involve nuanced financial/risk/experience tradeoffs and create alignment on the path forward
• 5+ years of experience as a product manager. FinTech experience is a strong plus.

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Chime requires employees to be fully vaccinated (and boosted if eligible) against COVID-19 in order to work in one of its offices, join Company-sponsored activities, or travel for business purposes. This job may require periodic office attendance and/or business travel and therefore candidates will need to be eligible for these activities by their start date.

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