Lead Product Manager

Course Hero is scaling! We are looking for a Lead Product Manager to join our Q&A Marketplace team. The Q&A marketplace provides students with a combination of automated and human-powered tutoring at their fingertips.  

On the Q&A team, we want every student who can benefit from Course Hero’s product to try our service. Once they've tried, we want to offer top-notch experiences that keep them coming back and asking more questions. As a Product Manager on the Q&A Experience team, you’ll play a vital role in building out the future of Course Hero’s Q&A business. You’ll be responsible for exploring new use cases and assessing new opportunities that unlock growth.

Here are some of the ways you’ll make an impact:

• Understand Course Hero's strategic and competitive position. Set your team's goals and success metrics that align with Course Hero's mission and drive maximum impact based on data analysis, market research, and usability studies
• Set an incredibly clear and ambitious vision that motivates and inspires your team, peers, and leadership
• Deliver on this vision by setting your team's goals, success metrics, and roadmap and collaborating extremely effectively across the company
• Completely own your team's products, existing or new, from ideation, through development, to experiment, launch, growth, and maintenance, caring deeply about our users
• Work closely with a team of engineers, designers, analysts, marketers, operations, and business partners to build new products and experiences that attract and retain users
• Communicate clearly roadmaps, priorities, experiments, and decisions across a wide spectrum of audiences from partner teams to executive levels

Are you our next Lead Product Manager for Q&A Experience? 

• 5+ years experience in product management, product design, or equivalent consultant experience
• Passion for Course Hero and what we are trying to achieve with our mission to help all students graduate confident and prepared 
• Natural ability to make things happen around you. You manage project ambiguity, complexity, and interdependencies in an organized and structured way. Be able to define and analyze metrics that inform the success of products
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users, to press, and other audiences
• Experience leading post-launch optimizations including developing testing strategies
• Detail-oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you

Bonus Points:

• Have a quantitative degree. An academic background in Computer Science or related engineering discipline is a plus 
• Experience with marketplace products, aggregators, and network effects
• Experience in crafting products powered by Machine Learning
• Hands-on experience conducting quantitative product/business analysis using Python or R, and SQL

Benefits & Perks!

• Competitive salary, annual bonus, and RSUs
• Medical coverage, including full dental and vision
• Life and disability benefits
• 401(k) program (US)  / retirement savings plan (Canada) with company match
• One month paid sabbatical after 5 years at the company
• Education reimbursement
• Professional development workshops & industry conferences
• Paid parental leave
• Flexible work schedule
• Social responsibility program (volunteer time off and donation matching)
• Annual wellness stipend
• Monthly tech stipend
• Annual family planning stipend
• Monthly snack boxes delivered to your door
• Cell phone allowance

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

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