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The contract for this position is a Full-time contract

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Lead Product Manager - Care job at Manomano

At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?

Join us in this tremendous adventure !

ABOUT

Launched in 2013, ManoMano is the European leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products. With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.

ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.

ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints. Currently in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes.

We currently are more than 900 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 4 offices (Paris x2, Bordeaux and Barcelona).

Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand. Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place. Empowering people to responsibly make their own kind of world is our mission.

OUR COMPANY CULTURE ?

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.

TEAM and CONTEXTE

Product organization at ManoMano is divided into 5 Trains (Mega-Tribes)

- SELLERS: provide the best experience to our sellers to grow their business

- CATALOG: make our products and services relevant, findable, attractive and operable

- B2C: help customers discover and purchase what they need

- B2B: transform the DIY marketplace to help construction entrepreneurs to run their business

- BUYERS: provide a secure & best-in class pay-in and pay-out experience and offer the most seamless and reassuring delivery and after sales experience

Each tribe includes several FTs (up to 15) that are gathered within Groups (small entities of up to 4 FTs).

→ Currently we have 1 open position in the Buyers tribe, for the Lead Product Manager Care

Your Lead Product Management role at ManoMano:

As Lead Product Manager for Care, you will be responsible for building and optimizing the best after sales experiences for our customers, sellers and agents. In your role, you will work closely with other lead product managers, product managers in your train, the head of product but also with business owners.

As a Train we are setting our ambition as a collective effort with common goals, requiring Lead Product Manager to be a great leader for its assigned Group, but also a great team player by supporting transversal projects that have direct impact on Sellers, Clients and Internal User Experience. The role reports to the Head of Product Operations. Your future manager has more than 15 years of experience in e-commerce and services and will coach you in your journey to become a great Senior Lead Product Manager.

Additionally, your future manager is passionate about diversity and inclusion and appreciates people from different backgrounds and cultures.

Your main missions will consist of

1- Group Product discovery

Master the problem space of your group through a deep knowledge of your users pain points and needs through qualitative research (assisted by our user research department) or quantitative data (NPS results, Customer Effort Score verbatims)

2- Product strategy

- Build and nurture the Group product vision with your PMs, based on the data you gathered (from users, your team, data analysis, competitors, user research…)

- Turn that into a strategy and a well-thought roadmap: you will make sure that we’re building the right features

- Make sure your team / stakeholders understand and embrace it through your engaging communication

- Integrate your group product strategy within the company strategy

3- Product delivery

- Ensure the correct delivery of your group (pace of delivery, quality of delivery) relying on QAs, SMs and junior PMs. Attend to the demos of your Group to foster a continuous improvement culture

- Be obsessed by the impact of the features you ship through A/B testing, behavior data, etc. and generate insights about your product (with user researchers’ help)

- Communicate in a timely manner with your Product Director about important information, alerts, etc. Ask for help everytime you need it, and be a fast learner

4 - Management

- Coach and train: make your PMs grow : help them become autonomous and impact driven. Assist them during their main ceremonies, have regular 1:1, share your experience...

- Review and assess: set clear objectives (we use the OKR methodology) and monitor your PMs performance regularly

Expected profile

- You have an engineering mindset and an Engineering or Business School degree. You thrive in a startup environment growing (fast).

- You have already worked on Customer Support topics.

- You handle ambiguity, complexity and interdependencies in an organized, prioritized and structured way. You have excellent judgment and thoughtfulness about the dynamics of a product ecosystem. You are passionate about it.

- You have great communication skills and intuition for communication strategy at every level.

- We often say about you that you’re an analytical and “customer centric” person. You believe that data should help drive your product strategy.

- You are kind, thoughtful and have a natural ability to get things done. You qualify as an “achiever”.

- You proved to be a successful PM on a single Feature Team and you managed to leverage your FT to do most of the operational job of the Scrum process.

- Your English (and French) is perfect.

Bonus points:

- You have already worked in an ecommerce company, started your own company or know at least the marketplace model

- You love DIY and want to profoundly play a role in the reinvention of this market

Interview Process

1/ Phone interview with a Talent Recruiter

2/ In-Person interview with The VP Product

3/ In-Person interview with a Head of Engineering

4/ In-Person interview with a Business Owner

5/ In-Person interview with a Head of Product

At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow.

We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.

The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights.

To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to [email protected].

If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.

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Lead Product Manager - Care (W/M)

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