Lead Product Manager, Business Operations

Want to help everyday Americans build wealth? Financial inequality is increasing and too many people are getting left behind. At Stash, we believe in the power of simplifying investing, making it easy and affordable for everyday Americans to build wealth and achieve their financial goals.

We’re one of the fastest growing fintechs in the U.S. and have had another record-breaking year. In 2021 we almost doubled our headcount and valuation. Our personal finance app makes investing easy and affordable; this year 6 million customers set aside more than $3 billion with Stash.

Prioritizing People is one of our core values and has been key to a healthy work-life balance and a great sense of fulfillment and inclusion. We employ a true people first - hybrid model. Live and work where you feel the most productive, whether that is in your home, in an office, or a combination of both. Anywhere in the US or UK.  

Let’s solve complex problems and tackle wealth inequality.

Stash is seeking an experienced Lead Product Manager to join our team. In this role, you will be responsible for establishing and driving the overarching product strategy for the internal tools and platform that powers our Business Operations teams. 

Business Operations at Stash is comprised of four areas: Customer Ops, (customer support), Brokerage Ops (trading, user and account management, ACAT processing, document reviews, reconciliation, etc.), Bank Ops (disputes investigation, processing and fulfillment, reconciliation, etc.), and Fraud Ops (fraud rules management and investigation). 

Our team works with Design, Engineering, and stakeholders to deliver the tooling these teams need to perform critical functions that have significant customer and business impact.

What you’ll do: 

• Define and communicate the vision, strategy, and goals that supports Business Operations’ ability to achieve its next level of maturity 
• Create new or improve existing qual/quant feedback loops for tooling to drive business insights and ensure high quality product delivery
• Inform build vs. buy decisions that effectively scale the tooling platform from current state into a more mature seamless application suite and capability set
• Identify overlapping opportunities across Business Operations, connecting dots to solve shared problems with common approaches or solutions when appropriate
• Partner with Business Operations stakeholders and Engineering to build and maintain high quality change management, user acceptance testing, and release management processes
• Ensure the Operations tooling platform effectively supports Stash’s compliance with all relevant regulations
• Identify opportunities to incorporate systemic preventative and detective controls against high risk tasks and processes
• Enhance, automate, and deliver new tooling that reduces agent burden, agent error, and cost to service, while maintaining or improving the customer experience
• Coach and develop other product managers on the team, in addition to being a strong individual contributor

What we’re looking for:

• 5+ years product management experience
• Experience working in fintech, fintech operations preferred
• Experience building successful products within operations, including managing complex, cross-functional initiatives (planning, execution, and delivery)
• Expertise in contact center / operations technology and the relevant vendor landscape (case management, servicing channels and automation, workflow management, etc…)
• Knowledge of relevant customer service and operations metrics
• Deep passion for customer experience through the lens of servicing and operations
• Excellent communicator, strategic thinker and problem solver. Works collaboratively with cross-functional teams and diverse internal stakeholders
• Results oriented with a strong work ethic and low ego
• Mission-driven and passionate about the problems Stash is solving

#LI-JB1

#LI-REMOTE

At Stash it is our mission to help everyday Americans invest and build wealth. That includes people of all races,  genders, and abilities, so it is important to us to acknowledge and address the issues of inequality in financial services head on. 

Diversity and inclusion are essential to living our values, promoting innovation, and building the best products. Our success is directly related to our employees and we believe that our team should reflect the diversity of the customers that we serve.  As an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds.

If you require any reasonable accommodations to make your application process more accessible please reach out to [email protected]. 

Invest in Yourself: 

• Equity & Stash Accounts [Invest, Retire, Custodial, Bank]                     
• Flexible PTO 
• Learning & Development Fund 
• Work from Home Stipends
• Parental Leave [Primary & Secondary]

Recognition:

• Comparably's Best Company for Diversity, Women, Culture, and more! (2022)
• BuiltIn’s Best Places to Work (2019, 2020, 2021, 2022) 
• Forbes Fintech 50 (2019, 2020, 2021)
• Best Digital Bank, Finovate Awards (2020)
• Tearsheet Challenge Awards, Best Banking Card Product - Stock-Back® Card, 2020
• LendIt Fintech Innovator of the Year (2019 & 2020)

Salary Range: $159k-$236k

**No recruiters, please**