Lead Product Designer - Rocket Ready

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money gives members a clearer understanding of their finances and a suite of valuable services that save them time and money - ultimately giving them a leg up on their financial journey.

Rocket Ready is a focused fast-moving team within Rocket Money. It exists to help people become mortgage-ready, a moment that can meaningfully change the trajectory of their lives. Right now, millions of aspiring homeowners are blocked not by desire, but by credit friction and confusing financial systems. We are building the customer-facing experiences, internal tools, and service layers that help clients improve their credit, strengthen their financial profile, and ultimately qualify for a mortgage. Think of us as a startup inside a scaled company: scrappy, collaborative, and relentlessly focused on outcomes that change lives.

This is a rare opportunity to help craft solutions that have life-changing impact for many thousands of people.

There’s no formal in-office requirement — we encourage teammates to work from our San Francisco, Washington DC, Detroit, or NYC offices 1–2 days per week

ABOUT THE ROLE 🤹‍♀️

As the Lead Product Designer for Rocket Ready, you’ll design the tools and experiences that help our Credit Upgrade consultants guide aspiring homeowners, while building the systems that let us support far more people than humans alone can. You’ll work across the full product surface: the consultant Workspace, workflow automations, customer-facing guidance experiences, and motivating onboarding flows that keep people moving toward becoming mortgage-ready.

This role blends systems thinking, experience design, and rapid experimentation. You’ll turn messy, real financial journeys into intuitive flows, simplify complex decision paths, and help build a product that can scale from human-led to software-led guidance. You’ll work closely with Product, Engineering, and our business partners to bring clarity, momentum, and craft to high-impact problems.

WHAT YOU’LL DO

• Design features that turn expert credit guidance into structured, reusable, and scalable workflows.
• Build tools that support day-to-day consultant workflows by unifying fragmented tasks, insights, communication tools, and performance views into a single, intuitive system.
• Partner with operations and consultants to understand workflows first-hand, conducting shadowing and research to surface opportunities.
• Create clear, motivating onboarding and intake flows that set expectations and help determine readiness.
• Design lightweight guidance experiences that may sit inside AI-supported chat interactions or hybrid flows.
• Support early lifecycle and nurture touchpoints that keep users informed, engaged, and progressing toward mortgage readiness.
• Define and run iterations grounded in user insights, operational feedback, and measurable outcomes.
• Use both qualitative and quantitative data to evaluate designs, guide hypotheses, and refine experiences.
• Present work with clarity, grounding recommendations in reasoning, constraints, and expected impact.
• Partner closely with PMs, engineering, operations, and business unit leadership to influence product strategy.
• Contribute to a healthy design culture through proactive communication, thoughtful critique, and openness

ABOUT YOU 🦄

• 6+ years of product design experience, with strong examples of complex workflows, internal tools, or system-level design.
• Deep proficiency in Figma and comfort designing within (and evolving) system constraints.
• Strong UX fundamentals, with the ability to move quickly, iterate with confidence, and communicate clear rationale.
• Deep user empathy, paired with a clear understanding of how to keep people motivated and supported through long, sometimes stressful financial journeys.
• Skilled at working with engineering, product, operations, and service teams to turn real workflows into product opportunities.
• Equally comfortable in high-level systems thinking and fast, hands-on execution.
• Empathetic, curious, and collaborative; you bring structure to ambiguity and give feedback with openness.

WE OFFER 💫

• Health, Dental & Vision Plans
• Competitive Pay
• Matching 401k
• Unlimited PTO
• Lunch daily
• Snacks & Coffee
• Commuter benefits

Additional information: Salary range of $140,000 – $170,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skill, and experience.

Rocket Money, Inc is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.