Lead Product Designer, New Products

Job Posted: Monday May 6th, 2024.

Location: Americas, MST to PST

Hi there!

Zapier’s mission is to make automation work for everyone, make everyone more productive at work, and help teams supercharge their business processes. In our New Products group, we’re creating the innovative new tools that our customers need to make that happen.

We’re looking for a Lead Product Designer who embraces fast-paced, startup-like environments where you get to lead through uncharted territories and use uncertainty to fuel innovation. You will partner closely with product and engineering partners to shape product strategy and vision for our Tables, Interfaces, and Chatbots products. You’ll shape vision, validate direction, and execute rapidly to deliver powerful new tools to customers.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on!

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

Zapier is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:

About You

• You stay close to customers / You talk with customers. You use their needs to inform your work. You use their feedback to shape solution ideas.

• You navigate ambiguity / You thrive in clarifying direction amidst uncertainty, focusing on execution to drive iterative improvements.

• You set a vision / You are thinking about and showing the future. When not executing with the team, you are helping the team see where it can go next. You are quick to design and prototype ideas to translate concepts visually for rapid iteration and refinement

• You operate in multiple tracks / You seamlessly switch between visionary concepts and tactical implementation, driving impactful strategies at both levels.

• You balance instincts and research / You rely on intuition when needed and aren’t afraid to start with a solution. You have a strong sense around when and how to employ research methods.

• You advocate for craft / You have delivered high quality visual designs in the products you work on. You help others raise the level of their craft.

• You focus on outcomes / You focus your team to achieve customer impact, measured by qualitative and quantitative measures.

• You collaborate / You build strong relationships with engineers, product managers, and other designers to drive seamless and consistent progress on your product.

• You’re curious / You have a proven track record in B2B SaaS environments and a keen interest in the latest tech, design, and UX trends.

Things You’ll Do

• Drive vision-setting / You’ll help to drive the future-facing vision for our Tables, Interfaces, and Chatbots products. You’ll help designers and engineers see the north star we are aiming for—from new features to longer-term product direction.

• Deliver regular improvements / You’ll continuously improve our products through fast iterations to interactions, flows, and visual design, along with the delivery of new features.

• Speak with customers / You’ll have direct contact with customers. Through direct conversations and Slack groups, you’ll understand needs, share concepts, and turn feedback into action.

• Mentor / You’ll guide other designers in creating a vision and advancing the overall craft of our product.

• Lead teams / You’ll collaborate with product managers and engineering leaders to guide teams and ensure consistent execution.

• Design systems / You’ll push our design system beyond its bounds today to solve evolving needs and levelling its overall craft.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected]. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Compensation