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Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're looking for a Lead Product Designer to join the JSM Design Team, designing solutions that empower our customers to build customised Help Center experiences without touching a line of code.
Your future team
Reporting into the Design Manager, you'll be a member of an accomplished team of Product and Content Designers, all motivated by the mission to help teams find the support and knowledge needed to solve their problems - whether it be asynchronously through channels such as email or help centers, or in real-time using conversational channels and AI.
Your team will focus on helping our customers build tailored Help Center solutions, without the need to touch a line of code - a complete drag and drop site building experience. This is an exciting, high priority product space with plenty of room to flex your visual design skills and influence the future direction of this important support channel.
What you'll do
- Dive into the pixels and create the vision and system for JSM Help Center, while planning and driving work forward with your team. This is an exciting, multi-faceted project requiring an accomplished visual designer with adjacent skills in information architecture, interaction design, and a systems approach to interface design.
- Make a substantial impact at scale. We have more than 10M users all around the world, and teams both large and small depend on our software to do their work. As a lead designer you will be involved in everything from problem definition to research through to UI implementation.
- Ownership and autonomy across the entire design process. As a lead you will not just design individual features, you'll define the long-term strategy of an exciting and important areas of our business.
- Collaborate with some of the smartest (and nicest) people in the industry. Day-to-day you'll work within a diverse product team, collaborating with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts.
- Be a true champion for our users. We take design seriously, and following one of our core values, ("Don't F the Customer") we’re on a mission to become an experience-led company. We want to make our customers love how easily our products help them.
- Contribute to a vibrant team culture, inspiring a team of diverse talents to do the best work of their life. Some days this might be something fun and social. On other days you may mentor another designer on how to increase the impact of their work.
Your background
- Extensive experience in professional UX/product design, implementing user-centred design methods and best practices to design impactful solutions to challenging problems
- Passion for story-telling, the ability to bring design direction to life with compelling narrative
- Experience balancing customer needs with business goals, market viability, and technical feasibility
- The ability to measure success with qualitative and quantitative methods
- Mentor, grow and support a team of designers
- A high level of proficiency designing with tools such as Figma & Mural
Desirable to have
- Domain knowledge in service management or customer support processes. An understanding of how support teams create knowledge to their employees and customers.
- Experience in design systems, the ability to identify common components required to support a wide array of customer support use cases.
- Experience in consumer-facing design - an understanding of how customers can offer top tier support experiences to increase customer loyalty
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Lead Product Designer - JSM Help Center position?The suggested salary for this position is $162,500 - $230,000*
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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