Lead Product Designer - Funding

• Work with the teams in your product group to understand and roadmap their learning and research agenda for the period ahead.
• Collaborate with the other leads and design managers at Wayflyer, making sure that our user journeys are coherent, effective and amplify our brand.
• Identify opportunities, develop ideas and design solutions with your team ideas that move us towards our product vision.
• Get into the detail and design elegant, effective, and efficient interfaces that meet user needs. Doing this without ever losing sight of how the changes you or the teams around you are making affect other parts of their user journey.
• Develop and share deep organisational knowledge of our primary users - founders of e-commerce businesses - and use this to empower teams to design remarkable products that create great customer experience
• Show transparency in your intent, communicate early and often about your ideas and the direction you believe the team needs to move in
• Ensure the quality of work meets Wayflyer’s implicit and explicit design standards and expectations - this isn’t just about the intent or UI specification it’s about the quality of experience we give our customers
• Although you won’t manage anyone, Leads are expected to coach and mentor less-senior designers to develop their craft and to help accelerate their careers, success as lead is partly measured on how much people want to work and learn from you.

Your first 90 days

• Orient yourself in the team and understand the current experience for internal users and customers, understand how this shapes the roadmap for the team
• Work with your team to identify ways improve the funding experience for customers (founders of e-commerce businesses), focussing on the experience of requesting funding through to reconciling accounts
• Help develop experience vision for finance products and work with your the team to take these concepts to customers iteratively based on rapid customer feedback loops
• Raising the standard of service experience for our customers by improving the internal tools and processes our teams inside Wayflyer use

Who you are

• A track record of leading-by-doing in high-performing teams that build incredible products, meeting user needs and delighting customers.
• The ability to go deep into a problem and use insight, research and data to deeply understand how to design products that create value for customers.
• Excellent judgement - you are able to make well-informed decisions and know when to go fast or slow down, you are confident in engaging in more subjective debate particularly around quality and taste.
• An effective communicator (be it spoken, written, visual, or dance - that’s up to you) who can persuade and excite others around design concepts.
• A high level of autonomy and comfort with ambiguity, Wayflyer is a startup so you need to enjoy the dynamism and volatility that comes with that, although that’s not a euphemism for chaos or toxicity, though
• Entrepreneurial and self-starting - you’re capable of finding ways to contribute towards company goals without specific guidance.
• A passion for continuous improvement and dissatisfaction with status quo, always thinking of ways to improve and move towards goodness.
• A strong portfolio or set of case studies that clearly communicate the problems you've addressed with your design work, the decisions you made and the impact it has on business and end-user.