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Lead Content Designer

Full-timeContent writer$152,100-$185,900*
United States
Asynchronous work
This job offer is closed.
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About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

As one of our earliest Content Designers at Faire, you’ll join a tight-knit, collaborative design team that cares deeply about creating beautiful and intuitive experiences for our customers. In this role, you’ll help shape Faire’s brand voice from within our product interfaces, writing product narratives and developing content frameworks that balance personality and delight with usability. Working with team members across product design, engineering, product management, and marketing, you’ll strive to understand our business goals and customers’ challenges to craft elegant flows and content design systems that help people successfully engage with our product and move through our experience with confidence. 

We’re looking for design-minded writers and content strategists who care about getting to know our customers, about the nuances of language and tone, and about the role of narrative in UX and product strategy.

This role can be based in San Francisco, CA, Los Angeles, CA, New York City, NY, Atlanta, GA, Toronto, ON, Kitchener, ON or remote.

What you’ll do

  • Embed into a product pillar as the team’s content design expert, working with a team of product designers, product managers, and engineers to ship great product interfaces with thoughtful, usable, and delightful content.
  • Partner with pillar leadership to understand quarterly priorities and lead high-impact, high-risk content project work, driving content design strategy with cross-discipline partners from initial kickoff to execution.
  • Construct user flows, content wireframes, and prototypes that effectively communicate concepts for validation.
  • Help shape and scale content design practice at Faire.
  • Contribute strategic thinking to our style guide and overall design system, as well as our product features and roadmap.


Experience shipping product

You’ve worked with designers, engineers, and PMs to take a feature from initial concept to live code. You know how to roll up your sleeves and dig in on content design needs, whether it’s rethinking information architecture, reducing friction in a flow, or developing a new messaging framework. You can speak the language of interaction design and have solid product intuition, and you’re ready to advocate for cohesive content experiences.

An agile, collaborative leader

You have experience setting direction for large bodies of content design projects—advocating for and defining the business value of your work and bringing your partners, stakeholders, and leadership along in your design process. You’re a bridge-builder who is able to inspire and influence key stakeholders to keep high-impact work moving forward.

A knack for simplifying

Whether it’s turning a run-on into a 3-word phrase or defining the “so what” of a new feature, you’re a master simplifier. You help teams fight the urge to over-explain by partnering with design to create experiences that are deceptively simple and intuitive. 

A love for words

You understand the power of a perfectly timed pun. You know how to use punctuation to add rhythm, humor, or weight to a sentence. You have an opinion about em-dashes. Writing is your craft, and you find ways to infuse delight into the right moments to help bring our brand to life. 

  • 6+ years in a UX writing or product design role. If you have other writing or UX experience that you think translates to this role well, we’d love to see your stuff, too. 
  • Great communication & leadership skills. You should be able to present your decisions and processes clearly and confidently, regardless of audience. 
  • A collaborative approach. You’re a great partner to other designers and your cross-functional teammates.
  • A growth mindset. You’re open and receptive to feedback, and can adapt quickly in a fast-paced environment. 
  • A sense of humor. We spend a lot of time together—even if that’s on Zoom these days. Sharing gifs and laughing over lunch keeps our team energized and inspired.

We value candidates that bring a range of experience from different industries and a variety of creative influences. If you’re a maker or retailer yourself and can bring first-hand experience and empathy for the small business and entrepreneurial journey, tell us your story!

Faire’s flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Faire employees have the flexibility to choose how they work–whether that’s mainly in the office, remotely, or a mix of both. 

Roles that list only a country in the location are eligible for fully remote work in that country or in- office work at a Faire office in that country, provided employees are located in the registered country/province/state. Roles with only a city location are eligible for in-office or hybrid office work in that city. Our talent team will work with candidates to determine what locations and roles are eligible for each option.

Why you’ll love working at Faire

  • We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
  • We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
  • We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
  • We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Lead Content Designer position?
    The suggested salary for this position is $152,100-$185,900*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Faire
Faire helps retailers find and buy unique wholesale merchandise for their stores. Retailers can order online wholesale and get flexible payment terms and free returns.
E-Commerce, Marketplace
1K-5K employees

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