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Hopper

Hotel Product Operations Manager, APAC - Remote

Full-timeProduct Operations Manager$125,600-$153,600*
Remote
Paid time off
Stock options
This job offer is closed.
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Hopper is looking for a hotel product operations manager who will be responsible for third-party connectivity and optimization. In this role, you will work with various OTAs, wholesalers, and bed banks in APAC, as well as other departments within Hopper. You will use your technical knowledge and problem-solving expertise to effectively resolve any connection issues while seeking to create and implement new processes and procedures within the Hopper accommodation business.

Responsibilities

  • Collaborate with the business leader and product manager to provide insights on supplier and property acquisitions
  • Define the operational structure and processes to execute and align with business strategy
  • Own the operational matters related to onboarding, content optimization, data analysis and insights, and testing
  • Liaise with supply partners to conduct regular business reviews and drive new projects by influencing the product roadmap
  • Design and implement reports, dashboards, and interactive tools to track key business metrics
  • Work with a cross-functional team of product managers, designers, and engineers as well as the supply team to find effective ways to simplify and communicate analysis to a non-technical audience

Requirements

  • 5+ years of relevant work experience
  • Strong analytical and creative problem-solving skills with SQL proficiency
  • Ability to translate insights from data analysis to actionable initiatives for the team to execute
  • Proven ability to communicate complex technical work to a non-technical audience
  • Enthusiasm and curiosity for user experience and conducting research to answer hard questions with data
  • Ability to work with minimal guidance, be proactive, can handle ambiguity, and the challenge of fast-evolving goals

Preferred Qualifications

  • Experience in product or operational roles, ideally in Product Operations / Business Intelligence functions
  • Experience in the OTA market and understanding of the key dynamics behind it (availability, pricing, connectivity, etc)
  • Experience working with large-scale products and users
  • Experience with Amplitude, Google BigQuery, and Salesforce
Some of the goods:

Well-funded and proven startup with large ambitions, competitive salary, and stock options
Unlimited PTO
WeWork All Access Pass OR Work-from-home stipend
An entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% employer-paid medical, dental, vision, disability, and life insurance plans

More about Hopper

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.

Here are just a few stats that demonstrate the company’s recent growth:

- Hopper’s valuation is now over $5B, which is more than triple our valuation from early 2020.

- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.

- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. We are now the 3rd largest air travel agency in North America.

- The company sells over $2B in travel and travel related financial services annually.

-Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.

The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

And all this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Hotel Product Operations Manager, APAC - Remote position?
    The suggested salary for this position is $125,600-$153,600*
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Hopper
Hopper analyzes billions of prices daily to predict how prices will change, and tells you whether to buy or wait. Save up to 40% on your next flight.
Website
Industry
Apps, Big Data
Founded
2007
Size
1K-5K employees

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