Head of Product

This key leadership role will work across our Virgin companies to embed our B2B product suite and developing a SaaS grade offering. You will be responsible for driving product strategy, development, ensuring an exceptional customer experience, and optimizing the overall performance of your products.  

We are seeking a highly skilled and experienced senior professional to join our team as a Head of Product with B2B SaaS experience. Virgin Red is at the heart to connect the businesses together through a suite of products & services across identity, loyalty and data.  

Our Virgin Family

Join the Virgin Group – a diverse collective driving change, enhancing customer experience, and having a blast. We're daring, disrupting industries from finance to space, united as part of the Virgin Family.

Virgin Red rewards customers who live the Virgin lifestyle. Earn Virgin Points across our vast partner network, unlocking everyday rewards and exclusive experiences. As the Virgin network hub, we foster deeper customer understanding, opening doors for partners. Bold, distinctive, customer-centric – that's Virgin Red.

Tell me more

• An individual that has previous SaaS B2B Product experience that can own formalising all our product suite and assist in the selling of those capabilities into our VCOs.  
• Understanding the business goals and customer needs of our VCOs and how we / our product suite might support them. 
• Our product suite involves many teams and Product people, this role will be able to sell in the full story of our product offering. 
• Building strong relationships cross department with peers across the VCOs.  
• Help drive business casing for new strategic opportunities, collaborating with senior leaders from various departments.  
• Bringing internal teams together in creating a shared vision and plan. 
• Responsible for a portfolio of products, their Product Vision & strategy, inline with our wider corporate strategy.  
• Deep understanding of business goals, market opportunities and customer / partner needs. 
• Managing multiple high performing POs in ensuring the Vision is executed with well-articulated roadmaps. 
• Establish and monitor key performance indicators (KPIs) of their products. Achieving our customer growth, engagement, NPS and revenue targets.   
• Accountable for Product Delivery for their suite of Products.  
• Supports Product Director in mentoring throughout the product organisation. 
• Monitor industry advancements and emerging technologies to identify opportunities for innovation.

What you’ll need

• A strategic thinker, to help lead a team to success.  
• Complex stakeholder management skills in a matrix organisation.  
• Proactive relationship building skills with senior leaders. 
• Excellent written, verbal and presentation skills, communicating clearly and effectively with senior leadership teams.  
• Effective negotiation skills, understanding interests in all parties involved.  
• Conflict resolution, understanding how to resolve disputes and resolve them quickly.  
• Resilience, when things don't go as expected.  
• Critical thinking process to get towards the right decisions.  
• Problem solving, foreseeing issues, finding solutions and learning as you go.  
• Leading and aligning cross department teams.  
• Passionate about building value for customers & our partners.  
• Data driven, passionate about metrics and driven to continuously improve. 

The extra details

Role type: Permanent

Location: London hub & your home space

Working hours: Full time - We embrace flexible working. Let us know what hours empower you to be at your best both professionally and personally, we’ll try to find a perfect match for you and us.

Benefits: Dive into a fast-paced, evolving workspace, where your hard work and dedication is rewarded. Fancy unlimited holidays and weekly yoga? That's the Virgin way. We champion inclusion, wellbeing, and purposeful points strategies. Further benefits include flexible working, healthcare, dental schemes, pension contributions and an employee rewards scheme.

Closing date: 10 May 2024

Some of the attributes that define a Virgin person just can’t be quantified in words. We pride ourselves on welcoming people from all walks of life, with all sorts of skill sets. Most recently, we successfully campaigned to add ‘Dyslexic Thinking’ as a skill on LinkedIn. Any uniqueness is a strength and will be considered an asset to our workforce. If there is something you would like us to consider, to tailor the hiring process to the way you work best, please don’t hesitate to let us know. 

Excited to make each day rewarding? We'd love to learn more about you!