Head of Product, SMB

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Neighbors rely on Nextdoor in more than 295,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

The Small Business Team focuses on providing an active valued platform for businesses trying to start, run and grow their business. We are building the core products that enable small businesses to form connection, and community to grow their business.  This team invests in building our paid offerings to small businesses and includes everything from the onboarding, and payments flow to the ad formats and additional subscription value in the core product. 

The Small Business team is core to the purpose of Nextdoor; to cultivate a kinder world where everyone has a neighborhood they can rely on. To cultivate a kinder world, the team builds the core products that allow small businesses to have advanced capabilities and new ad formats to communicate publicly with each other in the feed and privately in messaging. This team is responsible for driving all revenue for small businesses 

The Impact You’ll Make

As the Head of Product of the Small Business team, you will partner closely with the executive team, communications, sales, marketing, policy team, designers, researchers, data scientists, engineers, and fellow product managers to execute the product vision that enables small businesses to communicate with each other to accomplish their goals. You will be a thought leader in the company and across the industry to define how neighborhoods thrive through engagement with small businesses. You will work closely with the marketing team to define positioning and go-to-market strategy around these use cases and the partnerships team to build strategic partnerships with external resources.

Your responsibilities will include: 

• Working closely with cross-functional partners (community program, sales, policy, product management, data science, engineering, insights, design, and partnerships)
• Being the ‘go-to’ leader for insights around Small Business Value and driving product changes for revenue across our Ads and Marketplace products
• Developing a long-term vision for enabling conversations within business communities for Nextdoor
• Creating the product strategy, roadmap, and milestones for existing and future use cases
• Aligning the organization around the vision and strategy
• Working with industry leaders to understand the state of the art in community conversations, welcoming experiences, and incorporating those learnings into product evolutions
• Leading the team that implements these products, from initial MVP to continuous iteration and testing
• Managing a team of product managers that are responsible for Business and Agency Value

What You’ll Bring To The Team

• 8+ years of work experience in product development
• 5+ years in product management/strategy
• Strong track record of shipping world-class Ads platform products with lots of user-generated content
• Familiarity with leveraging research and insights to inform product strategy
• Strong analytical thinking in order to interpret data, thoroughly analyze results, and drive to critical outcomes and success
• Excitement about partnering with Design and Sales as a strategic partner and building a collaborative relationship with Sales team members; around exploring multiple solution spaces
• Experience developing new product surfaces and building the organizational alignment around the new opportunity
• Experience with multiple methods of testing and validation, both qualitative and quantitative
• Excellent written and communication skills, especially to senior executives
• Natural ability to make things happen around you. You will be managing project ambiguity, complexity and interdependencies in an organized and structured way

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

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