Head of Product, Operations

At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

The Role

Amperity is building a Product organization and needs our first dedicated Product Operations leader to make it run smoothly. You will bridge the gap between product strategy and engineering, ensuring teams are well-equipped to deliver high-quality, meaningful products. You will be all about driving planning, partnership, coordination, delivery tracking, reporting, and accountability across the product organization. You'll build the operational muscle we need, starting with hands-on execution and evolving into a supportive manager role as we scale. You will make sure our product strategy is delivered with predictability, and measurable results. You will report to the Chief Product Officer.

Why this role?

• Strategy Focused: This is about making sure the strategy gets delivered.
• High Impact: You will be the operational engine of the Product organization
• Foundation Builder: You'll set up the processes and cadences to define how we operate.
• Right Hand to the CPO: Direct line to leadership, with full visibility into the work that matters most.

Interesting Problems

Hands-On Execution

• Coordinate and run all product operating cadences, including planning cycles, internal roadmap reviews, loss analysis, market analysis, customer feedback reviews, product committee meetings, status updates, and syncs.
• Report on product delivery, dependencies, and risks—ensuring nothing slips through the cracks.
• Maintain planning boards, product roadmaps, and dashboards to ensure data accuracy and visibility.
• Improve on-time delivery by unblocking teams, escalating issues quickly, and keeping everyone aligned.

Operational Excellence & Accountability

• Define standards for execution quality, delivery predictability, and process adherence to ensure consistency and reliability.
• Create detailed reporting—weekly, monthly, quarterly—on delivery progress and product health.
• Ensure every Product initiative has defined success criteria and that owners are accountable for results.
• Monitor Product health metrics (adoption, usage, release quality), report insights, test hypotheses, and surface gaps that require action.

Partner Coordination

• Partner with team members to keep roadmaps realistic, prioritized, and delivery-ready.
• Coordinate with Engineering to agree on timelines, manage dependencies, and track delivery commitments.
• Collaborate with GTM, Customer Success, and Finance to ensure smooth handoffs and agreement on launch readiness.

Process, Tools & Continuous Improvement

• Stand up and manage tools and analytics dashboards—ensuring adoption and accuracy.
• Establish lightweight, repeatable processes that improve predictability without slowing teams down.
• Refine processes based on lessons learned and feedback from partners.

About You

• Experience: 15+ cumulative years in product management, product operations, program management/PMO roles with experience driving delivery in Product Organizations.
• Execution-First Mindset: Focus on making sure commitments are met and results are delivered. You draw upon our goals and interlock them to the organizational goals. You create measurements so that the Product & Engineering teams are together with the company plans.
• Hands-On Operator: Comfortable navigating through the abstract ideas or situations from across teams (Product, Engineering, Product Marketing) identifying areas of improvement and can manage tools, run meetings, track dependencies, and produce reports that bring the ambiguous to clarity.
• Metrics-Driven: Accomplished at building and maintaining dashboards and using data to keep teams accountable to organizational standards. Through data, you excel in providing organizations, leaders, and teams with insights so that product releases are shipped on time.
• Communicator: Experience communicating product updates, milestones, and progress to internal and external partners: You have experience communicating product updates, milestones, and progress to internal and external partners, risks, and next steps to team members at all levels. You promote debate, commitment, and accountability across departments, holding team members accountable.

Location

Seattle, WA or New York, NY

We have a hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office days each week, providing a mix of in-person collaboration and remote flexibility

Compensation
Base Salary:  $200,000-$270,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.