Head of Product - Neighborhood Vitality

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 275,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

The Neighborhood Vitality pillar focuses on providing an active and welcoming platform for neighbors who want to invest in their communities. We focus on fostering a sense of belonging by building customized role-based tools for organizing and activating the community. In addition, we invest in trust and vitality through content moderation, member verification, privacy, settings, and trust & safety systems. 

The Neighborhood Vitality team is core to the purpose of Nextdoor; to cultivate a kinder world where everyone has a neighborhood they can rely on. To cultivate a kinder world, the team confirms the identity of every stakeholder in the neighborhood (neighbors, organizations, businesses, agencies) and works to ensure that their data is safe, private, and secure. In addition, this team is responsible for making Nextdoor a welcoming platform that reflects the diversity of our neighborhoods and builds tools that enable neighbors to drive kind conversations through both moderation and proactive communication. 

The Impact You’ll Make

As the Head of Product of the Neighborhood Vitality pillar, you will partner closely with the executive team, communications, marketing, policy team, designers, researchers, data scientists, engineers, and fellow product managers to execute the product vision that enables neighbors to feel welcome and have kind conversations. You will be a thought leader in the company and across the industry to define what neighborhood vitality means and how Nextdoor leads in building a kinder world where everyone has a neighborhood they can rely on. You will work closely with the marketing team to define positioning and go-to-market strategy around these use cases and the partnerships team to build strategic partnerships with external resources.

Your responsibilities will include: 

• Working closely with cross-functional partners (community program, policy, product management, data science, engineering, insights, design, and partnerships); 
• Being the ‘go-to’ leader for insights around Neighborhood Vitality; 
• Developing a long-term vision for enabling kind conversations within user-generated communities for Nextdoor;
• Creating the product strategy, roadmap, and milestones for existing and future use cases;
• Aligning the organization around the vision and strategy;
• Working with industry leaders to understand the state of the art in community conversations, welcoming experiences, and incorporating those learnings into product evolutions; 
• Leading the team that implements these products, from initial MVP to continuous iteration and testing;
• Managing a team of product managers that are responsible for Neighborhood Vitality; and
• Liaising with experts and academics, including Nextdoor’s Neighborhood Vitality Advisory Board. 

What You’ll Bring To The Team

• 15+ years of work experience in product development;
• 8+ years in product management/strategy;
• Strong track record of shipping world-class consumer products with lots of user generated content;
• Familiarity with leveraging research and insights to inform product strategy;
• Strong analytical thinking in order to interpret data, thoroughly analyze results, and drive to critical outcomes and success;
• Excitement about partnering with Design as a strategic partner and building a collaborative relationship with design team members; around exploring multiple solution spaces;
• Experience developing new product surfaces and building the organizational alignment around the new opportunity;
• Experience with multiple methods of testing and validation, both qualitative and quantitative;
• Excellent written and communication skills, especially to senior executives; and
• Natural ability to make things happen around you. You will be managing project ambiguity, complexity and interdependencies in an organized and structured way.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

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