Head of Product - Loyalty (m/f/d)

Permanent employee, Full-time

THE ROLE AND YOUR IMPACT AT TIER

Tier Mobility’s Product Growth Swarm pursues the mission of acquiring, monetising and retaining the next generation of sustainable urban travellers. Working closely with members from our Product, Technology and Data departments, we reduce frictions, improve conversions and delight our customers across consumer lifecycle touch-points. 

For the retention domain, we are looking for a data-driven, customer centric, Head of Product to lead and help optimize metrics within this crucial Domain. 

• Lead and grow the Retention domain and a team of talented product managers and CRM experts to deliver a world class growth offering and consumer experience
• Partner closely with Marketing, Rider Experience, Data and Product Operations to drive Tier’s Growth
• Build a systematic approach to Product Growth, more specifically, by increasing the retention of Consumers across more than 170 cities around the world.
• Work collaboratively with other Product Growth teams to optimise consumer touch points across the entire life-cycle
• Be responsible for our Product and CRM efforts
• Own the product roadmap and communicate with Product and cross functional leadership, and other key stakeholders.
• Develop and own the budgets, forecasts, and metrics for our growth objectives

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• Build, nurture, and retain a team of talented product managers and CRM experts
• Have demonstrated experience in delivering a retention strategy for a digital product, along with building growth models.
• Demonstrated history of customer obsession, purposeful innovation, and solving big problems
• Strong analytical capabilities and ways of looking at Growth data.
• Have experience in delivering world class digital/mobile customer experiences
• Ability to use data driven insights to tell a coherent, persuasive, multi-dimensional story
• Demonstrated mastery of multi-channel optimization and ROI
• Exceptional analytical, verbal, and written communication skills, including conflict resolution
• Ability to work with a wide range of people effectively, leading high quality, fast-paced projects.
• You have worked extensively with agile methodologies, leading multiple streams of complex work, and are adept at communicating and instilling the vision across Product, Tech and business teams to achieve a clear focus

THIS MAY INSPIRE YOU

• Join us at the forefront of one of the most exciting and rapidly moving industries 
• We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
• Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest!
• We appreciate your talent and support your growth with an annual development budget
• Surf your city with free rides on our e-scooters and e-mopeds
• Diversity and inclusivity is super important to us, so enjoy initiatives and programs such as #WomenofTIER
• Expect company onboarding and team events with international colleagues from all over the world
• Benefit from flexible hours and our work from home policy
• Enjoy amazing views at our centrally located office at Potsdamer Platz, with a variety of different restaurants and great transport connections

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!