Head of Product Excellence Methodology

Head of Product Excellence Methodology

San Francisco, CA

We’re looking for a passionate, dynamic, product- and customer-obsessed individual to spearhead the development and activation of our Product Excellence methodology.

Product Excellence is the name of a product management framework that emphasizes getting the right products to market faster through deep user insight, a clear product strategy, and an inspiring roadmap. It reflects a shared goal for product managers who strive to make products that truly matter.

In the first two months, you’ll lead the synthesis and creation of a comprehensive methodology for product excellence, working closely with our CEO and go-to-market leaders. From there, you will drive its influence in the market, ensuring it’s ingrained in the way we guide our customers as well as operate internally across all departments. The ideal candidate will have experience in product management, working directly with product teams, and/or helping customers mature in their product management discipline.

Ultimately, you will help cement Productboard’s leadership in our emerging category, and help product teams around the world modernize their product practice.

On a typical day, you will... 

• Develop Product Excellence from a framework to a comprehensive product management methodology, in close partnership with Productboard execs
• Produce compelling content that codifies the methodology into foundational publications and collateral
• Evangelize and amplify our thought leadership to the broader product community, in partnership with marketing — by participating in events, webinars, and other activities
• Work closely with product operations and product leadership to ensure we are integrating our methodology in the way we develop and take products to market
• Be the internal champion and expert for all customer-facing teams, helping enable our go-to-market frontlines so they can serve as trusted advisors to our customers
• Help build internal, customer-facing, and partner-facing training and certifications programs around Product Excellence
• Support key customer engagements, and help guide customers towards greater maturity — which may involve workshops, consultations, and custom strategies

About you

• You have 8+ years of work experience, ideally in product management, product operations, product strategy, management consulting, or a customer-facing role working with product leaders
• You’re a strong writer and natural storyteller, who can translate academic and complex product concepts into clear, actionable content
• You’re both strategic and hands-on, able to balance high-level thought leadership with practical execution — delivering tangible value for product organizations
• You bring a consultative mindset — you love to help customers and internal teams alike succeed through your guidance and coaching towards best practices
• You have a passion for the product management discipline and strong empathy for product makers striving to create exceptional products
• You excel at collaborating across departments, influencing senior leaders, and aligning diverse stakeholders around your strategy and plans
• You have strong project management and organization skills — you’re detail oriented and can drive multiple initiatives forward independently

Why You'll Love Working Here:

• Be part of building the world’s first and best product management platform that fundamentally changes how our industry approaches the craft of product management.
• Opportunity to impact the trajectory of a high-growth product organization.
• Collaborative, team-oriented culture with smart, innovative colleagues.
• Competitive salary and benefits, including stock options.

You can look forward to the following benefits:

• Competitive compensation, stock options, company 401k
• A budget for your professional development and ongoing learning
• Flexible PTO and paid sick days
• Life insurance and disability coverage
• Carrot Fertility Benefits
• 1 Volunteer Day per year for you to help causes close to your heart
• 8 weeks of Paternity leave and 12 weeks of Maternity leave
• Mental Wellness Program to support your well-being and self-care
• Company contribution to gym and wellness memberships
• Commuter benefits
• Company contribution and access to best-in-class health benefits and your own Soulmio membership

About Productboard

Productboard exists to help the best product minds out there make products that matter, together. We believe we all deserve to live in a world filled with extraordinary products - products that exceed our expectations in both functionality and delight.

That is why we made our purpose-built and customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,500 companies, including Microsoft, Zoom, Salesforce, and Cartier, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Prague, Vancouver, London, Dublin, and Brno, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

We are very well funded and financially stable Series D company, with a validated product market fit and a massive future market opportunity.

• Join at the golden startup age — established stability with large space for innovation and individual impact
• You’ll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as a leading tech startup in our category, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on, and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures.

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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