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Kong is seeking a Head of Product Design to help drive the design innovation, iteration, and optimization of all existing and future Kong products.
This role leads the Product Design team which currently consists of a single director and a team of designers. The Product Design team at Kong is responsible for the end-to-end Product Design across all our Kong products, including Kong Konnect, Kong Insomnia, Kong Enterprise, Kong Gateway, and Kong Mesh. This team is also responsible for Product Design on new products in development in the Kong portfolio.
In turn, this role guides the overall vision and standards for Kong’s software user experience and visual UI design practices.
This role represents the interests of the collective Product Design team at the executive level; defining product strategy, defining team structure, top-level processes, and resourcing plans to achieve Kong’s overall strategic goals. It does so in partnership with peer teams and their leaders across other Product teams (Product Management, Engineering, and Developer Experience), the Marketing Design team, and stakeholder teams (Sales, Legal, Content, et. al.)
This role reports directly to the executive of Product, Reza Shafii.
What You'll Be Doing
- Plan and structure a world-class Product Design team.
- Build a 5 year vision for the Product Design team, in partnership with the Product Management and Engineering peer leaders.
- Establish overarching Product Design processes and define team roles; promote our guiding philosophies and design beliefs into everything the team does.
- Understand the full picture of all Product Design needs to develop a team structure and resourcing plan in collaboration with your team leads and Product Design Ops.
- Continuously look for ways to enhance the efficiencies and outputs of individual contributors on the team, through empowerment and direction.
- Develop the Product Design team’s brand within and outside of Kong.
- Collaborate with peer leaders across Engineering, Product Management, Content, Marketing, and more to build and execute on Kong’s strategy.
- Evangelize the prioritization of Product Design excellence in Kong’s products; and partner with cross functional teams in product management and developer experience at every stage and facet of product development.
- Ensure that Kong’s products are designed with accessibility and inclusion top of mind; and embed this approach into our design process for scale.
What You'll Bring
- Has a strong design background exhibiting the execution of contemporary consumer UI and UX on complex products.
- Has a user-centered approach to Product Design; with an emphasis on utilizing user research in the design process.
- Understands design systems and scalable product design.
- Process driven, but flexible to unique scenarios, projects, and personnel.
- Comfortable juggling a wide range of responsibilities at the same time.
- Has a collaborative, low-ego approach to working with others.
- Continually looking to optimize and improve Product Design output.
- Balances direction with empowerment.
- Can lead team members with a variety of working styles
- Quickly adapts to unexpected changes in scale, priorities, and pace.
- A leader in the Product Design space, that can help build the internal and external brand of Kong design.
- Experienced in planning, building, mentoring, and developing a Product Design team.
- Experienced in designing for accessibility and inclusivity.
- Experienced in working with user researchers, UX designers, UI designers, copywriters, engineers and product managers to drive strategy, vision, and execution.
Qualifications
- 12+ years of experience in Product Design including:
- Recent experience in a product development setting within a technical product space and/or consumer tech and software company.
- 8+ years managing Design teams, including at least 5+ years managing teams of 5 or more.
- A portfolio of relevant Product Design case-studies, executed under your leadership, that conveys an ability to drive large-scale complex multi-disciplinary projects.
What is a Konger? (see our company values below…)
We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.
We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.
We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform.
We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.
Kong Core Values:
Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.
Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.
Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.
Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.
Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.
Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.