Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.
We are looking for a Head of Design who will lead UX (product design, content design, research) and CX for Mailchimp. As the Head of Design you will be responsible for defining, measuring, and driving a world-class user experience for Mailchimp across our App and Mobile properties. You will lead and grow a team that will identify and drive the optimization of key customer-facing areas to connect the dots across the brand from marketing the campaigns across .com, using the product across desktop and mobile, to helping integrate contextual content such as the knowledge base, Mailchimp presents, and customer support. This team will be responsible for the management and delivery of the UX strategies, tools, concepts, and measurement. You will continually evaluate user experience opportunities, frame options and decision choices, and facilitate constructive tradeoffs to drive customer and business outcomes measured by a combination of CSAT, NPS, Usability scores as well as UX benchmarks.
As the Head of Design you will work with cross-functional stakeholders -including strategy, marketing, customer support, product, engineering, and people ops- to drive a culture of customer-centric thinking throughout the organization. You will have a proven track record of success in elevating the experience, leading with a strong vision, and a mindset that views the user experience as Mailchimp’s most important “product.” You should also have experience creating world-class systems and processes to measure and improve user experience. In this role, you will be part of Mailchimp’s senior leadership team and report to the Chief Product & Design Officer.
What you’ll do here:
We’d love to hear from you if:
At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!
Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.
Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.
Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who wold like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact [email protected].
Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.