What is the type of contract for this job?

The contract for this job is a Full-time contract

What's the salary range for the Group Product Manager position?

The suggested salary for this job is $165,000 - $214,407*

Is telecommuting possible for this job?

No, telecommuting is not possible for this job

Group Product Manager job at Xero

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How You'll Make Impact:

As a Group Product Manager you will be responsible for driving customer and business value through the ownership of new and existing products. You will support and enable your team to do the best work of their lives through practicing the great people leader framework. You will manage a product team end-to-end, from early-stage research and ideation, through to implementation and improvement over time. Your impact will be measured by your achievement of key commercial and customer success metrics.

What You'll Do:

Lead a product area with a low level of complexity, ambiguity, dependencies, and stakeholder management, where most time is able to be devoted to hands-on product management, along with some people leadership
Actively network across Xero to understand how products fit into Xero's strategy, objectives and future
Work directly with the customer to conduct research, collect insights or validate understanding
Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning
Define the scope of the customer problem and frame possible solutions to test, validate and refine
Participate in developing a strategy for the product line, including securing funding, resourcing and taking an active role in the annual and quarterly OKR process
Develop product roadmaps to execute on the product strategy, and manage a product to its roadmap
Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions
Develop a release strategy, consulting and collaborating with product leadership and internal stakeholders to support ‘best practice’ and strategy
Work collaboratively with the broader product function and Technology to ensure an effective launch
Monitor the overall commercial & customer results of the product line, working with other product team members to intervene if required
Monitor and analyse the ongoing performance of a product
Determine where improvements to the existing product can be made or scheduled
Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
Manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
You will enable your team to do the best work of their lives. Recruit new Xero's as required, ensuring team members are capable, contribute to Xero's culture, and are on-boarded effectively
Manage team compliance with Xero policies, processes and requirements
Role model exemplary leadership by developing leadership capabilities and upholding our
You support the growth and development of your direct reports, ensuring they have what they need to perform their roles and feel empowered and engaged
You foster a safe environment for people to experiment and learn
Actively engage with your team members about their careers and support their growth and development
You drive performance and results in your team
Manage the performance of the team, providing feedback, support and career coaching as required
Runs education sessions for teams on a product/domain to increase depth of knowledge across Xero

What Success Looks Like:

You support and have positive feedback from your team members or coaches
You’ve established OKRs and your team are contributing to OKRs
You understand our customers and their problems
Your roadmap is being executed according to plan and you and your team are focused on the most important initiatives
All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered
You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured
You demonstrate and amplify Xero’s Values
Your team members are able to see the big picture and connect their work and their team’s to strategy
You are an effective coach, asking the important questions, listening and having the real (if
difficult) conversions
Support your team to remove barriers
You build inclusive, resilient and psychologically safe teams
Collaborate internationally to create horizontal alignment across Xero

What You'll Bring With You:

Love customer problems:
Leads others in the use of best practice user research approaches and methodologies to generate powerful insights
Mentors others in problem definition and articulation techniques to expertly define customer problems
Coaches others in techniques to create MVPs/MLPs, incremental solution decisions and solution definitions, to expertly solve customer problems
Supports others to run complex or detailed experiments leading to validation of solution options
Look to the future:
Runs education sessions for teams on a product/domain to increase depth of knowledge across Xero
Mentors others to develop product strategies and roadmaps that are compelling and align both business and product interests
Pilots new systems that support the development of innovative ideas across product
Work the Xero way:
Leads the development, adoption and continuous improvement of product prioritisation approaches, processes, criteria and techniques
Coaches teams and stakeholders on Xero’s PM ways of working to drive process improvements and build team expertise in best practice
Leads coordination across products to deliver combinations of releases that collectively solve one or more customer problems
Demonstrate commercial acumen:
Leads groups and coaches others in market definition, sizing and segmentation
Teaches others to develop product success criteria driven by an understanding of the product-market fit to ensure success criteria reflect market needs
Monitors and guides decision-making across the product group to ensure all teams balance customer, commercial and product implications in decision-making
Do it together:
Effectively facilitates ad hoc meetings or redirects meetings in-flight to manage difficult situations or stakeholders, and ensure meaningful outcomes
Mentors others in articulating a product narrative in a coherent, logical and simple way to improve product understanding and buy-in
Teaches and supports others to practice cross-functional collaboration creating links across teams, geographies and networks to drive improved product outcomes
Explore the data:
Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions
Teaches others to meaningfully translate information and insights for different stakeholders and audiences
Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights
Great People Leadership
Clarity: See the big picture and connect the work our team does to strategy. Cascade the operating lan and enable communication and feedback
Align & Engage: Be a good coach (ask good questions and listen to the answers). Have real, if difficult, conversations. Help your people remove barriers. Collaborates internationally to create horizontal alignment across Xero.
Perform: Build inclusive, resilient and psychologically safe teams. Drives performance and results. Grow your people and careers.
Experience:
Hands on experience with agile processes in a software development environment
Demonstrated experience collaborating with diverse stakeholder groups to realise customer / commercial outcomes
Experience defining product roadmaps and long term planning
Ability to influence outcomes in a variety of contexts and at various levels
Experience within industry sectors relevant to Xero
Demonstrated experience in managing and leading a cross-functional team to deliver customer /business outcomes
Leadership experience and ability to successfully motivate individuals
Relevant graduate

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Group Product Manager

How You'll Make Impact:

What You'll Do:

What Success Looks Like:

What You'll Bring With You:

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