Group Product Manager - Jira Service Management

As the Group Product Manager on the Jira Service Management team, you will join one of Atlassian’s fastest growing products and lead the mission which aims to empower service teams to start working. You will define the vision & strategy for how we reduce our customers' time to value in the product, leading an immensely impactful opportunity space that is getting a lot of focus and attention in the coming years.

You will lead a team of passionate Product Managers and partner deeply with your peers in Engineering, Design, Marketing, and Research. This is the chance to set the direction for a key part of our business, making some hard trade-offs and navigating a challenging but super rewarding space. You will also join forces with various platform teams that empower core pieces of the product and its configuration elements, playing as a team of teams and motivating multiple departments with your group’s vision. This work will directly impact tens of thousands of customers and hundreds of thousands of users.

The Jira Service Management team is responsible for building Atlassian’s service management product offering. Our goal is to help customers deliver exceptional service fast, bring visibility to work and accelerate the flow of work between development, IT, and business teams.

Built on the Jira platform, the product is designed to help teams rapidly get started with a service desk and grows with teams as they mature. Jira Service Management encompasses deeper service management practices including request management, incident/problem/change management, asset/config management, knowledge management and self-service.

Join our team and help shape the future of how service teams deliver exceptional service!

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.