What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the GM Product Design - CW & AB position?

The suggested salary for this position is $152,100-$200,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

GM Product Design - CW & AB job at Xero

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the design practice here at Xero

Xero is incredibly user centric, which means design is at the heart of all our product development. The Product Design team is a vital part of Xero’s success and our product makes a meaningful difference in the lives and businesses of millions people around the world. We have some really awesome humans in our design practice, working across Xero’s products internationally.

Where does this role fit in?

Within the product design space, we are organised by portfolios (of Xero products). Within each portfolio, we have a GM, Design Directors and Principals. The broader portfolio team consists of Product Design Leads and senior and associate designers. This role will lead teams across two integral product areas. The first, “Accountants & Bookkeepers,” provides a suite of tools to help accountants and bookkeepers partner with Xero for more efficient workflows and collaboration. The second, “Connected Workplaces,” helps empower people in small businesses to create thriving workplaces through a suite of employer & employee tools.

About the role

Our teams are working on a global scale, so you’ll get to work on meaty and complex problems. In many ways, we still have that start-up feel - customer-centric mentality, a culture of innovation, outside the box thinking and heaps of variety in our work. We’re a design-driven company and place a high value on making sure our products make a meaningful difference in the lives and businesses of millions of people around the world - this is where you come in!

The GM of Design shapes and drives the design vision, strategy, and innovation processes to help the business unit / portfolio create exceptional product experiences that deliver customer and business outcomes.

What does that look like day to day?

You’ll work closely with our EGM-Design and the other Design GMs on key strategic issues. Your direct reports will be your portfolios Design Directors and Principal Designers. You will be responsible for their professional development and performance. Part of your role will also naturally include managing the team’s budget and driving operational effectiveness.

You’ll help scale the impact of design throughout the organisation, advocating for data-driven product and design decisions through continuous experimentation. You’ll define the design vision and strategy, and contribute to the short and long term product strategy for your business unit. You’ll define critical KPIs, metrics, and business outcomes that deliver an ROI to the organisation and be able to communicate them effectively across the business. You’ll do this by partnering with EGMs of key portfolios and C-suite executives as well as internal cross-disciplinary teams. This includes partnering with Product EGMs and GMs to establish a design-led process for creating product vision and roadmap.

As a GM, you’ll be a senior voice of design, both inside and outside of Xero, sharing its work, evangelising its success, and articulating its vision. Growing brand presence and profile of design at Xero through public communication channels, events, thought-leadership.

Experience needed for this role

Significant experience leading multidisciplinary design teams working on complex software and or B2B customer experiences
Demonstrable success in creating, launching, scaling, and maintaining digital products
Design skills - You'll have a strong background in Product Design. A career based on understanding of the design process and best practices, with a proven ability to define and improve a team’s design practices
You'll need to have a track record of developing & hiring diverse talent and leading with positivity and inspiration
Xero is constantly changing - You need the ability to navigate ambiguity, create clarity, and drive design excellence throughout the organisation
Excellent collaboration skills and ability to create long-lasting trusted partnerships that enable teams to make better products and experiences
You're advocating and representing design - Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations are a must for this role. The ability to influence and speak the language of business and design simultaneously and to mixed audiences.

Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

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GM Product Design - CW & AB

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