Founding UX Researcher

Ramp is building the world's first finance automation platform designed to save businesses time and money. Ramp offers 5-in-1 software that consolidates corporate cards, expense management, bill payments, accounting, and reporting into one simple and free solution. More than 3,000 businesses are using Ramp to process billions in annualized transaction volume. Customers include some of the fastest growing startups and unicorns like Ro, DoNotPay, ClickUp, and Applied Intuition, as well as established businesses across the US such as Bristol Hospice, Walther Farms, Douglas Elliman, and Planned Parenthood.

Founded in 2019, Ramp is NYC's fastest growing startup, having achieved a unicorn valuation of $3.9 billion in just over 2 years. Ramp has raised $620 million in funding from investors including Founders Fund, Stripe, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. Ramp is part of the Forbes Fintech 50 and Fast Company's Best Workplaces for Innovators program.

About the Role

Join the fastest-shipping product organization in fintech and establish our User Research practice. As the founding UX Researcher, you’ll be creating the processes that deepen our understanding of and empathy for the people we design and build for. You’ll own the UXR process, cadence, and rituals. You’ll help build a User Research team that partners closely with Product and Design leadership to define company strategy and define key initiatives across our suite of corporate spend management products.

You will play a fundamental part in shaping the team, processes, tools, and culture that enable us to learn as much as possible from our users, both current and potential. As an integral part of the Product Design team, reporting directly to the Head of Design, you will work with Product Designers, Product Managers, Engineers, and other stakeholders to infuse our processes with empathy for our customers, and to drive novel product insights that help us completely re-imagine spend management and savings. 

You are a critical thinker, a proactive problem solver, a strong communicator, and a perfectionist. The ideal candidate is constantly finding ways to improve the output of the team by taking a fluid and iterative approach to conducting and distributing research.

What You'll Do

• Own the lifecycle of the research process from identifying the right questions to ask, to building a research plan, conducting live customer interview sessions, and disseminating information
• Prioritize, guide and direct projects across all product pods—successfully intaking, planning, managing, recruiting, and facilitating research sessions
• Liaise with the Product Design team to validate research questions and plans
• Identify user research process gaps and build the user research practice at Ramp
• Guide research from beginning to end, ensuring that we are delivering insights on time
• Participate in and facilitate prioritization meetings, sprint-planning, and retros to evolve the research and product development process
• Build and maintain a user pool for agile user research of targeted customer segments
• Maintain our user research knowledge base by organizing, synthesizing and communicating insights and making them accessible to the broader team
• Demonstrate an understanding of our product and brand, and be an ambassador for research and users at Ramp

What You'll Need

• Minimum 5 years of UX research experience
• Demonstrated experience choosing and conducting multiple types of qualitative and quantitative research throughout the entire product development cycle
• Demonstrated ​​experience managing user researchers and scaling user research teams
• Ability to navigate ambiguity with confidence, are comfortable juggling several projects, and work independently
• Undergraduate degree in Human-Computer-Interaction, Human Factors, Computer Science, Design, Psychology, Anthropology and/or equivalent field of study
• A strong portfolio of work demonstrating knowledge and experience across a breadth of UX research methodology
• Empathetic—what’s best for our customers is what’s best for us
• Excellent communication and organization skills
• Ability to deliver high quality work consistently and quickly. We are very small fish in an enormous pond — we swim fast.

Nice to Haves

• Understanding of Figma
• Experience at a high-growth startup

Ramp Benefits (for U.S. based employees)

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• 401k (including employer match)
• Parental Leave
• Unlimited PTO
• WFH stipend to support your home office needs
• Monthly wellness stipend
• Annual education reimbursement
• Relocation support