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Director, UX Writing

Turo is hiring a UX writer Probably expired

Contract type
UX writer
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Job description

About our team:

Our rapidly growing team aims to launch products with the highest level of teamwork and execution. We’re looking for an experienced leader to elevate our in-product content strategy and be a thought leader in employing the craft of UX writing to improve our customer experience and achieve Turo’s mission of putting the world's 1.5+ billion cars to better use.

About the role:

As our first Director of UX Writing, you will be responsible for establishing our UX Writing function and hiring and managing a team within the first six months. You will report to the Senior Vice President of Design and contribute as an equal member of the Product Design Leadership team, helping to build and maintain the culture and processes that will lead to the best possible outcomes for our community of hosts and guests. As a passionate leader and practitioner, you will bring your craft expertise to establish standards and provide ongoing coaching and mentorship to help each team member flourish and increase their impact.

What you'll do:

  • Establish our UX Writing function and hire and manage the UX Writing team
  • Develop a deep understanding of business needs and customer opportunities, and set the vision to have a positive impact on both
  • Lead your team as both a manager and a craftsperson, occasionally taking on a contributing role while you build your team and setting the bar for UX writing and content design on high-impact projects
  • Partner with product, legal, marketing, and support to ensure your team’s work is implemented cohesively so customers get the best possible experience
  • Contribute as an equal member of the Product Design Leadership team, helping to build and maintain our Design culture and process
  • Help scale the influence of the team by documenting strategic content decisions and enshrining guidelines for others to follow

What we’re looking for: 

  • 5+ years management and leadership experience
  • 8+ years practicing content strategy and/or writing in the UX field
  • A portfolio of your work as a team leader. This should include examples of content-led product initiatives and how they made an impact
  • A robust background in UX and writing craft excellence
  • A demonstrable track record of successfully using UX writing to elevate consumer digital products and experiences
  • Aptitude and experience approaching UX writing challenges with a service design mindset so that the impact of your team’s work goes beyond screens
  • Experience growing and managing a team of UX writers of varying levels
  • Good judgment and self-direction
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to inspire different audiences across the organization
  • Ability to see patterns in the day-to-day work and connect them to our big-picture product strategies and user experience visions

Why you'll love being a part of our team

  • We're pioneering, challenging the status quo, and always striving to try new things without fear of failure
  • We're efficient, letting data drive our decisions and prioritizing our work based on impact
  • We're supportive, always striving to connect, collaborate, and lift each other up
  • We're down-to-earth, leading confidently without arrogance, and maintaining humility in our work, our culture, and our product
  • We are a high-growth company with strong financial performance and plentiful opportunities for career growth
  • We are committed to personal growth and provide every team member an annual budget of $2,000 USD to invest in professional development
  • We want you to thrive both in and out of the office; we trust that you will use good judgment and take the time off that you need to bring your best self to work
  • We offer a competitive salary, equity, benefits, and perks for all full-time employees

Curious to learn more about our team? Meet some of our Product Design team members!



  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)


About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. 

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo cultivates a team of smart, critical thinkers who care about their work and their colleagues. We are always on the lookout for supportive, down-to-earth, pioneering, and efficient people to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!


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Turo is an American peer-to-peer carsharing company based in San Francisco, United States.
Turo has been started in 2010 and employ about 251-1K people.
How to apply
Please let Turo know you found this offer on We Love Product as a way to support us so we can keep publishing more ux writer job offers.