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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.
As the Director of Product for the Internal Tools & Platforms, you will manage business systems such as internal tooling and platforms within the product portfolio. You will also deliver customer-focused products that enhance Customer Care efficiency, support critical business operations, and enable our company to scale.
You will grow our business by building and maintaining products that support our internal and external customers. You will work with operations, engineers, creative designers and partners throughout the company from the very earliest conception of an idea all the way through implementation and learning. Specifically, this includes gathering and prioritizing product and customer requirements, defining the product vision and market strategy as well as working closely with development, sales, marketing, and finance to ensure revenue and customer satisfaction goals are met.
The individual in this role oversees and manages other product managers. This person will develop, mentor, and ensure individual and team objectives are achieved. You'll be the face of the product suite to internal teams including a large Operations team, executive management, and external audiences.
This role reports to the Senior Director of Product who is responsible for our Foundations Product Teams.
What You'll Do
- Build a deep understanding of our consumers, merchants, and partners – their global needs, the jobs-to-be-done, why they love Affirm, and what they wish could be better
- Refine the vision for Internal tools, the associated platforms, and our consumer account management experience to deliver capabilities that empower customer experiences and deliver meaningful business value
- Set direction and influence the executive team on the overall product strategy
- Partner with engineering leadership to evolve the system architecture and infrastructure to meet our business outcomes
- Uncover customer needs through research and experimentation that inspire innovative solutions and products
- Lead, mentor and develop a growing team of product managers
- Collaborate closely with operations, legal, compliance, credit, risk, security, marketing, and sales to incorporate feedback and work items into the product roadmap as well as communicate and market our products to the ecosystem effectively
What We Look For
- 10+ years of product management experience and having directly led teams (ideally 4+ years of management experience)
- Strong proficiency within Salesforce (administrator and/or developer certification preferred)
- Familiarity with Enterprise applications/modules: CRM, e-Commerce, Revenue/billing systems technologies
- A passion for financial products and improving people’s financial lives
- Proven ability to scale and foster a team while leading from a product driven stance
- Ability to lead a large decentralized group from complex and ambiguous situations to clarity and focus
- Experience balancing competing needs in a platform, striking the right balance between flexibility and consistency, and comfortable communicating prioritization
- Track record of successfully launching and growing products at scale
- Ability to balance outstanding user insight with high analytical rigor
- Drive to question assumptions and validate hypotheses
- Obsesses over getting the product details right, but knows how to ship on time!
- Lead, mentor and develop a growing team of product managers
Bonus Points
- Experience working in fintech, on a consumer finance product, or marketplace business
Location - Remote U.S.
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Director of Product Management, Customer Service position?The suggested salary for this position is $126,000 - $172,700*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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