Director of Product Management, Consumer

Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong product leader to take on this big challenge!

The consumer team is responsible for the user experience, growth and engagement across Affirm’s app and web portal, which drive nearly one-third of Affirm’s transactions. Consumers can access a suite of commerce, payments, and financial services through these surfaces. Our consumer products also enable merchants and brands to reach highly engaged consumers and build a long-term relationship with them. As a Director, you will craft and execute the strategy to massively accelerate value creation for our consumers and merchants through increased user engagement and transactions. In this role, you will be responsible for developing a product vision and strategy, building a team, and delivering delightful experiences to our consumers globally. The successful candidate will be able to inspire, coach and lead a team of Product Managers and professionals in a fast-paced, ambiguous environment. This role reports to the Vice President of Product who oversees our Consumer Experience & Growth product teams. 

What You'll Do

• Build a deep understanding of our consumers, merchants, and partners – their global needs, the jobs-to-be-done, why they love Affirm, and what they wish could be better
• Create a long-term vision and strategy for the next evolution of our consumer experiences to drive value to both consumers and merchants
• Set direction and influence the organization on the overall product strategy
• Collaborate closely with engineering, design, data science, and commercial teams to develop the product roadmap  
• Partner with engineering and design leadership to develop the operating structure and process to deliver on business goals 
• Recruit, retain, mentor and develop a growing team of product managers

What We Look For

• 8+ years of product management experience and having directly led teams (ideally 4+ years of management experience)
• Track record of successfully launching and growing consumer products at scale demonstrating end-to-end product development experience
• Proven ability to scale and foster a high-performing product management team
• Ability to influence without authority and collaborate effectively in a matrix organization 
• Strong analytical rigor, innovative mindset, obsession over product excellence, and an ability to move fast