Design Researcher

Hi, we're Oscar. We're hiring a Design Researcher to join our Product Design team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

Our Design Org is a multidisciplinary team that examines the entire health and insurance journey, across user profiles, and considers the design of systems to be as important as the artifacts we create. Our practice is human-centered and data-driven, focusing on empathy, research, and consumer insights. We lead by example and with our values.

As our design and consumer insights researcher, you will help us better understand the behaviors, needs, and motivations of our diverse population of users, including potential members, members, brokers, providers, and our own internal people. In your day-to-day, you will deploy a wide range of qualitative and quantitative methodologies with minimal guidance to uncover opportunities for innovation and provide deep human insights needed to impact product strategy and consumer understanding.

You will report to a leader on our Product Design team.

This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

The base pay for this role is: $136,000- $178,500 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Define and measure UX approaches, metrics, and work with core stakeholders on research planning. 
• Innovate and develop new approaches to measure user experiences and capture consumer insights.
• Build and execute impactful research plan(s) that provide broad market views, deep customer insights, and consumer trends needed to impact strategy and UX.
• Prepare research sessions by recruiting participants ethically and methodically, planning user interviews, and designing stimulus and tools to capture consumer preferences and actionable insights. 
• Synthesize research findings to uncover insights and identify opportunities leading to the development of new products, features, and frameworks. Accountable for identifying gaps, member pains, potential customer delighters, and consumer sentiment.
• Communicate the business value of research to business leads, peers, and stakeholders, while creating compelling documentation of our research. 
• Partner with data science to understand the quantitative context.
• Contribute to and explore new methodologies and processes to continually raise the bar, streamline our work, and enhance our product and consumer insight capabilities.
• Elevate the design research function inside the product org, supporting designers and product managers in our learning approaches.

Qualifications

• 2+ years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data and consumer insights to improve plans and UX in a technology industry.
• 2+ years experience applying research and creating frameworks, tools, and concepts that can inspire tech teams and drive consumer-focused innovation.
• 2+ years experience using compelling methods of communicating insights, opportunities, and ideas, as well as consumer perspectives.
• 2+ years experience working collaboratively and independently, balancing experimentation with rigor and consumer insight-driven strategies.

Bonus Points

• Masters or Ph.D. in Human-Computer Interaction, Cognitive Psychology, Information Science, Anthropology, Sociology, STS, or related technical field, or 2+ years of equivalent work experience.
• Spanish language proficiency. Experience conducting discovery research and testing features with English and Spanish speaking participants, as well as analyzing consumer insights from diverse linguistic backgrounds.