Design Researcher (Boston, MA)

Klaviyo’s Design Team is made up of Product Designers, Researchers, Creative Designers, Producers & Ops, Content Designers, and Design Systems specialists. We are a collaborative group and take a human-centered approach to everything that we do. Our Research team exists to ensure our teams make data informed decisions whether it is on feature prioritization or the information architecture. On the marketing site, our design researcher will play a key role in conducting A/b & multivariate tests in addition to qualitative research with design prototypes. We blend quantitative and qualitative research methods to help the organization understand the why, how much, who, what, and so what.

About the role:

We’re looking for a UX Researcher to work fluidly and collaboratively with the rest of the organization. You’re an experienced researcher with a wide range of qualitative and quantitative research methods. You love experimenting with research and can always find an optimal method for the job and constraints at hand. When the right method doesn't exist, you invent it. You know when to engage with teams in Design, Product, Engineering, Marketing and which questions to ask, where to probe, and how to land insights across a business. You believe that customer research is everyone's business and democratize it whenever you can. You know that true insights cannot be "delivered", but must be "developed". You’re passionate about products and believe great experiences are always inspired by a deep understanding of people. 

How you’ll make an impact:

• You will create the conditions for marketing success, by providing research that helps the company make the best decisions for prospective customers to understand our product offerings and decide to enroll in a free account or request a demo
• Plan and report on the results of A/B and multivariate tests that move our key metrics
• De-risk investments by conducting mixed research methods, develop insights that guide our product strategy across teams in Product, Design, Engineering and Marketing
• Increase the velocity and volume of research within Klaviyo through partnerships, lunch and learns, and at least quarterly “top findings” synthesis.
• Drive changes to product, marketing, and design through synthesizing and communicating research findings into meaningful recommendations and actionable results in order to inform business decisions. Lead stakeholders in translation of research findings into actionable results.

What we're looking for:

• 2+ years designing and executing mixed method research projects that influence business decisions
• Strong knowledge of experimental design and experience conducting A/B or multivariate tests
• Knowledge of Google Analytics 4 and experience with one or more web analytics platforms
• Experience developing or combining research methods to achieve more actionable insights
• Experience in user-centered design principles, UX standards and fundamental user behaviors.
• Ability to provide thought leadership within the organization to help us stay true to our value of putting the customer first
• Bachelor or Master degree in HCI, Design, Cognitive Psychology or a related field

Nice to have:

• Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form.
• You believe that "fun" and "engaging" are as important to research and experiences as "robust" and "insightful." You bring joy to research, while ensuring data integrity and validity.
• Knowledge of research methods and tools for conducting research across devices, with various customer segments and markets (including international).