Design Program Manager, Seller Experience

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

We are growing our Design Operations team at Square! The Design Program Manager (DPM) role will focus on scaling and supporting design processes + programs to ensure the design team is integrated and effective as we rapidly grow. As DPM, you will further amplify design at Square by driving strategic cross-functional initiatives/programs and fostering an inclusive design community.

The Seller Experience team is the glue of our product ecosystem. It is the team that thinks outside of individual products and focuses on the entire experience a seller has when they are evaluating, signing up for, and using Square. The Seller Experience team is responsible for many of the shared surface areas and platforms that all of Square's products feed into, such as our public website (squareup.com), sign up flows, the Square Dashboard where merchants manage their business, our help and support channels and chatbots, and our product design systems and best practices.

Reporting to the Head of Design for the Seller Experience, you will drive impact for our designers, writers and researchers by creating and implementing processes to support the day-to-day operations of the design team. You will partner with Square Design leadership and Design team members to innovate and build new solutions that allow us to scale effectively.

You will:

• Partner closely with your Design Leadership and the team to define, scope and track complex program priorities, set resourcing needs and manage dependencies end-to-end
• Set and own the successful operating model for how Design, Research, Content, PM and Eng partners work together within the program(s) you lead
• Lead teams and stakeholders through deadlines and deliverables; be the source of truth for status, clarity
• Facilitate and drive progress of the work based on larger product and design goals and objectives; establish efficient and effective engagement models within your program
• Drive clarity and transparency for your program's work; track action items and plan work/ next steps within active timelines and roadmaps
• Proactively assess and de-escalate risks; work closely with Design Leadership to problem solve when larger needs arise
• Effectively communicate milestones and action items; be the source of truth for accurate timelines + updates
• Manage resources and budgets within your program(s); partner with Head of Design Operations to forecast total budgets and proactively resource for your program(s) needs
• Develop and maintain strong relationships with your primary stakeholders across Design, Content, Research, and cross-functional peers in Marketing, PM, Eng, and People Operations
• Within Design Operations function, share working frameworks and models of operating back with the team to drive larger org-wide adoption

You have:

• 5+ years experience in program management, project management and/or producing
• Experience leading Design Ops teams
• Experience with building and scaling Design organizations and communities
• Proficiency in project management and stakeholder management, especially user centered design processes and iterative development processes
• Knowledge of inner-workings of Product, Design and tech teams
• Experience working with design, creative and prototyping tooling
• Working knowledge of common project management tools (Asana, G Suite, etc.)

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $141,500 - USD $172,900
Zone C: USD $133,800 - USD $163,600
Zone D: USD $121,700 - USD $148,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.