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Design Operations Manager job at Plaid

We believe the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

Plaid’s Design Operations team plays a critical role in scaling our centralized Design function including Brand Design, Product Design, Research, and Design Systems. We’re looking for a hands-on manager to recruit, grow, and lead a team of Program Managers and Producers, and drive execution against our mission to make it easy for designers to do their best work.

As Design Operations Manager, you’ll partner with Design Leadership and collaborators in EPDS Operations to foster the people, practices, and processes that drive a healthy Design organization. The scope of Design Operations today includes tooling, vendor management, design process, planning, project management, and community programming. Initially as a manager of 3 individual contributors, you’ll take a player-coach role to drive the most strategic components of Design Operations (strategy & planning, budget allocation, leadership meetings, and high-level execution systems), and as your team grows, you’ll dedicate your time to full-time people development.

In this role, you’ll report to a centralized, craft-driven EPDS Operations team responsible for the efficacy of our PDLC and SDLC. You’ll act as the voice of Design in company-wide operational discussions and decisions, and own components of Plaid’s PDLC.

What excites you

Joining at the early stages of a Design Operations practice and fostering its growth.
Joining the Design Leadership team as a member who helps coordinate the execution of our design strategy and advances operational maturity.
Collaborating with Design, Product, and Marketing leaders to align on a shared operational strategy, systems, and processes that resolve the blockers that historically impede progress.
Recruiting and growing a high-performing and diverse team that has high expectations around craft, ownership, and impact.
Moving seamlessly from detail-oriented work to seeing the bigger picture.
Advancing data-driven decision-making across all components of an organization’s operations.
Building systems to ensure the Design function can scale as it continues to double year over year.

What excites us

5+ years of experience in an EPD-focused operations or program management role.2+ years of people management experience.
Experience moving cross-cutting programs from inception to delivery, and articulating the impact using metrics.
Experience bringing order to a complex situation with various stakeholders who approach strategic problems in different ways.
Excellent interpersonal, presentation, and communication skills.
Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high accountability culture.
Preference will be given to candidates with experience in User Research and Research Operations.

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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Design Operations Manager

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