Design Manager - Growth and Experimentation

About Rokt

Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in Sydney and a major R&D hub in NYC. With 50% annual growth and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Rokt engineering team builds best-in-class eCommerce technology that provides personalised and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which give engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centres in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

About The Role

As a Design Manager, you will lead the APAC design function in creating delightful product experiences that put users first and drive long-term business results. You'll guide overall design strategy, encompassing visual design, experience design, and design systems, facing both consumers and B2B clients. The leader in this role is responsible for a 5-person organisation of product designers.

Requirements

• 7+ years of designing and building intuitive, impactful, and beautiful digital experiences.
• 3+ years of leadership experience, managing, mentoring, and growing direct reports.
• Experience establishing a strategic vision for design across all aspects of a product and service and working with PMs, engineering leadership, and teams to drive work towards that vision.
• Demonstrated history of championing what’s best for the user while leveraging design to contribute to moving business metrics - using data to make design decisions.
• History leading and hiring product designers, content designers, and UX researchers.
• Ability to communicate effectively with your team and maintain high levels of credibility with stakeholders about your process and the problem you’re solving.
• A proven track record of successfully leading Product Design and UX organisations within a cross-functional organisation.
• Confident, efficient, and persuasive in presentations to C-suite and other top executives.
• Pragmatic, flexible, and confident leader, who can operate in a fast-paced start-up environment.

Responsibilities

Reporting to the Managing Director of APAC who leads the Sydney Product Team, our Design Manager will be responsible for:

• Overseeing UX design, UX experimentation & user research, for: 1) consumer experience rendered by Rokt on our partner ecommerce sites including offers provided by third parties which feel like seamless extensions of the ecommerce partner experience; 2) UX, discoverability, usability of our "One Platform" marketplace management tool, used by our supply-side ecommerce partners, demand-side advertisers and providers, and internal Customer Success and Operations teams.
• Background as a strong creative, hands-on UX designer with experience in UX optimisation and experimentation strongly preferred.
• Someone who can inspire and challenge individual designers, but also be passionate and compelling in presenting design concepts to Rokt leaders and top-tier external clients exemplified by Ticketmaster, Uber, Hulu, Apple, and Disney.
• Build a Product Design strategy that supports the company’s ambitions of building the best eCommerce products in the world.
• Drive a data-centric product culture by capturing and leveraging insights from this highly engaged user base into effective conversion and retention strategies while creating a seamless user experience.
• Incorporate quantitative and qualitative feedback to understand core customer problems to transform onsite experiences and provide an amazing user experience
• Oversee and manage a team of Product Design ICs who will drive the Product Design vision day-to-day.
• Work across teams such as product, technology, content, and marketing - as a client and as a service provider, but most importantly as a teammate
• Develop a product vision that drives a best-in-class design experience for our current customers, while pragmatically balancing business objectives and KPIs.

Benefits

• Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and setting high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
• Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokt which empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt promotes gender equality in tech, and more.
• Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivise individuals to utilise their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.
• Stay happy and healthy. Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! Rokt offers a monthly allowance to use on a gym membership or online fitness classes. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources.
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
• See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including New York, Sydney, London, Singapore, and Tokyo.
• We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, colour, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range - $200,000 - $250,000 AUD per year package plus equity

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