Design Manager, Customers - Tock

The Gig

We’re looking for our first Design Manager! You’ll join the Customers team, where you’ll lead and grow the design team (currently a group of 4), shape product strategy, and build and maintain a strong, inclusive, supportive, and curious design culture. You’ll partner with your design teammates to help them deliver beautiful solutions to the complex problems facing our customers, from an all-in-one reservation, event, and takeout system to powerful payment and financial tools to personalized guest management. You’ll learn about their career aspirations and help them grow as designers, working closely with them to address individual feedback and level-up within our team.

More about the Customers team: Chefs and restaurateurs are willing to innovate in the kitchen, drill service to perfection, and spend gobs of money on the design and decor of their space, but often forget that business operations and innovation are just as critical as the food they serve and hospitality they provide. And that’s exactly what our Customers team is responsible for. We’re helping businesses run better businesses. We’re creating powerful, transformative, and easy-to-use tools that challenge the status quo and change how restaurants, wineries, and culinary businesses operate—dramatically for the better. 

The Design Manager position can be located in Chicago or work remote from anywhere in the USA.

All Squarespace and Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

You'll Get To...

• Develop healthy working relationships with Product Designers to support the success of their projects as well as their continued development as designers
• Collaborate with Product, Design, and Engineering leads to shape product strategy
• Provide candid, constructive design feedback throughout the evolution of a project, always pushing for the best and ensuring our design principles, brand identity, and design system are followed
• Push designers to iterate often and ship quickly while always advocating for quality
• Regularly meet with your Engineering Manager counterparts to build a strong bridge between our two teams
• Partner with our Product Managers, our Director of Design, and other product leaders to form a strong understanding of our company’s strategic vision
• Motivate and inspire Product Designers with that vision and champion how our roadmap and the work you oversee plays a vital role in that vision
• Identify and share opportunities for growth with the designers you manage and create clear, actionable goals that help them meet those expectations
• Develop a strong, inclusive, supportive, and curious design culture within Tock
• Create an environment that attracts and nurtures great talent
• Support our Director of Design and other Design Managers with recruiting awesome teammates

Who We're Looking For

• At least 5 years of experience designing and shipping products with a portfolio to demonstrate
• At least 1 year experience managing designers
• Eagerness to develop designers’ skills and careers
• Strong verbal and written communication skills
• Ability to optimize for both speed and quality and qualitative and quantitative results
• Strategic product thinker who can align teammates behind a compelling mission and set of goals

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Flexible vacation & paid time off
• Equity plan for all employees
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Commuter benefit in the form of pretax (US)
• Employee Assistance Program
• Charitable donation match

Tock’s Growth

• Awarded Fast Company's "Most Innovative Companies" in 2021
• Awarded Built In's "Best Places to Work" in 2020, 2021, and 2022
• Awarded America’s Hottest Brands of 2020 by AdAge 
• Won Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Named one of 2019's 50 Startups to Watch
• Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit www.squarespace.com. 

Our Commitment 

Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.