CRM UI/UX Designer

🌍 Can you help us change the world?

Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.

Founded in 2012, Mews - a SaaS European scale-up - developed the first cloud-based mobile-enabled property management system that offers hotels and management companies a state-of-the-art integrated platform. The system provides a complete solution covering front-desk check-in, check-out, payments, guest information, inventory, etc. At Mews, our mission is to transform an entire industry with solutions that make hospitality more rewarding for everyone.

As a pre-IPO SaaS leader and the number one in hotel tech, we are revolutionizing property management with our cloud-based solutions. We’re driven by our mission to enable excellent services and customer experiences, and we don’t limit ourselves to the hospitality industry. In an environment where ideas and innovation are celebrated, we know the sky's the limit.

🧑🏻‍💻 About the role

We're looking for a UI/UX designer that can help us turn complex business cases into smooth user experiences that are meaningful to our audiences. You will run long-term projects, and evolving solutions as requirements evolve to make our hospitality product excel.

As a part of our Business Operations CRM team, you will be a part of our Development team and work alongside our CRM team to deliver best on the market internal and external tooling to connect our customers and prospects with Mews’ internal customer-facing teams.

As our CRM UI/UX Designer, you will collaborate with the CRM stakeholders, users and Solutions Architects to design the user experience that will take minimal amount of actions and clicks to achieve the desired outcomes and targets. You will participate in the solutions design together with the rest of the team to make sure that users will as much intuitively as possible could operate our CRM and related tooling. In addition to the user experience you will ensure that overall Mews design language and branding followed in any internal and customer-facing CRM connected tooling are followed and implemented correctly.

✅ Your mission, should you choose to accept it:

• Be part of a cross-functional team together with other Developers, Business Solutions Architects, external Developer and Consultants, Developers and Support.
• Stay informed and share the latest on UI/UX techniques, tools, and patterns.
• Interview our users regularly to develop an understanding about them, their problems, and their needs.
• Advocate for UI and workflow improvements in the project roadmap.
• Create prototypes and validate them with our users.

• Develop concepts, flows and UI for your product.
• Participate in regular design reviews with your team to ensure the quality and consistency of your work.
• Be an active participant in day-to-day activities of the team (stand-ups, sprint demos, sprint planning, long-term planning).

Requirements

👀 We are looking for an:

• Bachelor’s degree in Design, Marketing, Business Management or related field would be an advantage
• Proficient knowledge of interaction design, design processes and methodologies

• Experience with prototyping, user research (qualitative and quantitative), experimenting
• Comfortable using a variety of design tools
• Ideally, some knowledge about how front-end CRM development works
• Experience with prototyping and relevant tooling
• Experience incorporating quantitative data analytics

Benefits

🎉 What’s in it for you?

Did you know that Mews was voted the Best Place to Work in Hotel Tech for 2 years running? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

• Laptop by your choice (Apple or Windows), monitor, keyboard, and mouse. 💻
• Company shares 📈
• Unlimited holiday (no, this is not a typo) 🏝
• Flexible benefits/ monthly allowance via the Thanks Ben platform 🧘🏿‍♀️
• Aetna health insurance
• Remote/flexible working 💻
• Monthly working from home allowance 💰
• Regular team events, socials and a legendary annual company gathering, Mews Con (the only con that’s actually a pro) 🥳

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. We were founded in 2012 by a team of former hoteliers, and since then we’ve been transforming hospitality for both hotel staff and guests.

Essentially, Mews is a powerful software platform that acts as a central nervous system for hotels, hostels, apartments and more. We use smart tech and automation to make day-to-day operations easier for hoteliers, so they can focus on the thing that really matters: providing remarkable guest experiences.

More than 2,000 properties across 60+ countries are powered by Mews, with more joining every week. Bookings, payments, operations, guest management – everything a hotel needs to operate can be done through our solution. We work with some amazing hotels, including Sage Hospitality Group, Machefert Group, The Student Hotel, and Tsogo Sun Hotels.

Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. Oh, and we love our pets. To get more of an idea what life at Mews is like (and to see dozens of cute cats, dogs, and hamsters), check out our Instagram

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Ambitious 🏆

We truly believe that great technology can make the entire human experience better.

Resilient 💪

We’re tough. The workload might be heavy, but with one foot in front of the other, we can handle an intensity workout.

Curious 🐈

We’re innately curious. We read, we discover, we ask questions, we challenge assumptions, and we’re obsessed with the word ‘why’.

Open 📖

We’re an open book. We share our work and experiences with one another, as well as our community.

Human 👤

You can’t take risks if you’re afraid to fail. We all make mistakes. The key is to learn, get feedback and improve.

✊🏼 Everyone is welcome at Mews

This part is straightforward. We’re an equal opportunity employer and truly value diversity within our company. We never have and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status – or anything else for that matter.

Think this could be the beginning of a beautiful friendship? If you’d like to know more about us and what we do, check out mews.com. Otherwise, spruce up your CV and apply. We can’t wait to hear from you.