Coupa Product Owner

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Coupa Product Owner

We are looking for a fast learner and hands-on Coupa Product Owner to join Adyen's Procurement & Vendor Management team, a dynamic global team within our Finance function. The goal of the team is to contribute to Adyen’s 10x ambition through sustainable commercial decisions, risk mitigation, contract and vendor management, ultimately empowering stakeholders to deliver their strategies. Initially, you will focus on As the coupa System Administrator, you will design, implement, and maintain the COUPA user-experience (UX). You will oversee all aspects of system configuration, customization, version releases, punch out API’s, Coupa Supplier Portal (CSP.) You will also work with our Business Infra department to troubleshoot integration issues. As our resident expert, you will create and deliver training materials to both new and existing users and suppliers as well as provide ongoing user support. 

You will interact with and leverage insights from Coupa Community to create and maximize opportunities with Coupa Advantage Suppliers and new tool functionality. You will monitor efficiency metrics to ensure tool adoption, process efficiency, and spend efficiency. The Coupa Administrator will interact regularly with leaders from across the business and at all levels of management to troubleshoot issues, resolve roadblocks, drive continuous process improvement, and support strategic priorities.

What you'll do

• Administration of the Coupa S2P system, including user administration, release management, and system testing and troubleshooting
• Configuration with building and maintaining user roles, workflows, approval chains, process and SIM forms, and reports, maintaining master data, and other similar tasks
• Implement new features and updates to keep the Coupa platform up-to-date.
• Training & Support: As our COUPA subject matter expert, you will own all aspects of employee training and vendor on-boarding. This will include creating, maintaining, and delivering training materials (Infographics, videos, newsletters, etc.) to both employees and suppliers. Review major release notes for COUPA releases and prepare Adyen to incorporate new functionality into the instance and to communicate to stakeholders any changes as appropriate.
• Process Improvement & Service Standards: You will work with functional owners (Procurement, Vendor Management, Second Line teams) to identify opportunities for continuous improvement in the procurement-to-pay, Supplier Onboarding, Contract and Sourcing processes and seek to streamline business processes across the enterprise.
• You will leverage existing dashboards as well as create new insights to monitor, report, and analyze efficiency and utilization data. This includes making recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities, and internal controls effectiveness. This also includes developing strategies to implement your recommendations.
• Collaboration: This is a high visibility position. You will work very closely with several key departments such as, Accounts Payable, Procurement, Vendor Management, and Regulatory teams. As such, you will create and maintain trust relationships with different stakeholders

Who you are

• You're proficient in English; fluency in another language is an added advantage. 
• 5+ years experience as a systems engineer working with Enterprise business applications
• 3+ years administrative experience with Coupa
• Demonstrated understanding of best practices in procurement
• Understanding of system controls, appropriate levels of security
• Coupa administration certification
• Workday experience

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.