Content Writer

Join Wise’s design team, and build products that make the world of finance more open, fair and human.

Our goal is to give our customers reliable, easy to use and eventually free ways to move and manage their money everywhere in the world. More than 10 million people worldwide already use Wise — and we’re just getting started.

So we’re looking for talented content writers to join our product teams and solve these knotty and challenging problems.

What you’ll be doing

You’ll be working with our Customer Support team, making complex information about Wise easier to understand. 

As part of the team, you’ll develop content that communicates how Wise’s products and services work. You’ll help customers solve common issues on their own and empower support agents with relevant and in-depth knowledge.

You’ll work with product managers, support agents, service teams, designers, researchers, analysts and everyone else needed to get great work done.

Your day-to-day

At Wise, everyone gets a ton of freedom and autonomy. We won’t be micromanaging, so you’ll need to: 

• Write high quality content that is clear, useful and concise for both Wise customers and customer support agents.
• Work closely with our customer service, product, and marketing teams to understand the products we’re offering and problems we’re solving.
• Use data and insights to organise and improve our content.
• Define and champion good writing practices and an optimal writing process for the team.
• Coordinate with our translation team to make sure customer-facing content are up-to-date in all languages
• Work through the little details with our Support team to make sure the stuff we ship is bloody brilliant.
• Demonstrate your impact to the wider team. 

This role is for you if

• You have 2+ years experience in a technical writing, copywriting, help content writing role or similar. You’ve written for digital products and services — with a portfolio to prove it.
• You have a strong command of the English language. You know how to write for different audiences and how to clearly communicate complex topics. 
• You have good knowledge of help centers, FAQs, and self-service content. You know how best to test content, and use feedback and metrics to improve quality and prioritise work.
• You have an eye for detail and set a strong example with your craft. 
• You know how to build the case for great words within a business, and demonstrate how critical they are for customers. You find ways to teach and build conviction in others — across teams, offices and cultures.
• You can give and receive feedback constructively, and you’re always keen to learn.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.