Content Strategist/ UX Writer

Airwallex is a global payments fintech business transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. 

Airwallex is Australia’s fastest growing fintech unicorn. We've grown to 13 global locations and have raised over $800 million in funding. Airwallex has been recognised in Forbes' Cloud 100 2020, and placed in the Top 50 of KPMG’s Global Fintech100 two years in a row. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact.

We’re currently growing our Product & Design team to create new and better experiences across our services. As part of that effort, we’re looking for a Content Strategist/ UX Writer to join us and focus on product — reducing friction across the ways our customers manage payments, in apps, and on the web, as well as access everyday experiences. In this role, you’ll be in charge of interface copy for all products - which will include a lot of very exciting future products.This is a newly created role within Airwallex Hong Kong and will be reporting directly to one of our cofounders. You will be part of a growing team of Product Designers, Product Managers, and Engineers - working together to re-imagine global banking.

As the first Content Strategist / UX Writer in Shanghai, you will be focused on global and local experiences with different products. You’ll be responsible for many things, including:

1. Shaping the tone, language, and design system for current and future product offerings.

2. Working on feature development, naming, user flows, product logic, and education.

3. Contributing to and implementing style guides and shared content framework across Airwallex services.

4. Converging customer goals, business requirements, and brand values.

5. Boiling down complex systems into coherent, concise, and compelling interface copy in both Mandarin and English.

6. Collaborating with designers to uncover and solve UI challenges.

7. Addressing feedback and improving performance of our content.

8. Spending time with QA, Legal, and Localization teams to ensure content appears properly for every audience.

9. Working with cross-functional partners and senior leadership to understand the boundaries of what’s possible, and pushing from there.

Crafting product content and documentation to help internal and external audiences better understand our capabilities.

1. 4+ years of writing experience and knowledge of design principles.

2. Effectively bilingual (Mandarin and English) with BA/BS or equivalent experience preferred.

3. Are interested in the current and future states of financial technology, both globally and locally

4. Have an unrelenting passion for user-focused product experiences.

5. Are adept at advocating for users while simultaneously understanding the interests and importance of privacy, security, anti-fraud, marketing, and engineering.

6. Are curious about every piece of a user journey, from error states to success criteria.

7. Know how to work with — and influence — wireframes and functional specs.

8. Oscillate between left- and right-brained writing, from storytelling to systematic thinking.

9. Are interested in proposing what’s right only after exploring why everything else might be wrong.

10. Develop well-informed points of view, while also remaining willing to adjust them based on input from others.

11. Can write from scratch, edit existing copy, and think beyond the written word with input from multiple team members.

Think long-term, but act quickly.

12. Are comfortable managing several projects simultaneously.

13. Have an inexhaustible attention to detail.

14. As the first Content Strategist / UX Writer at Airwallex, you will help create the foundation for future Content frameworks.

1. Your CV

2. A link to your past work or 1-3 UX writing samples (preferably written in English and then translated into Mandarin or vice-versa)

Airwallex does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Airwallex. At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.