Content Designer

Job summary

Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience and peace of mind. Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours. 

We’re looking for an experienced content designer to work with our team of designers, product managers, researchers and developers. You’ll be part of our growing content design team, helping to plan, create and evolve content for our products.

You’ll need to feel at home in a data-driven environment with lofty goals, but you’ll be supported by kind, smart colleagues. Together, you’ll constantly research, ship and improve a product that’s genuinely helping people.

What you’ll do

• Work with UX research to identify gaps in end-user understanding and make content recommendations to resolve them
• Plan and run content tests, using data to understand and present which kind of content is most effective
• Work with designers on information architecture and the overall narrative and messaging for different parts of the online journey
• Write, edit, test and improve existing content across Cazoo (like landing pages and UX copy)
• Work closely with marketing to ensure content meets comms and business goals
• Ensure consistency across customer touchpoints and journeys
• Continually work to evolve our content standards for accessibility, internationalisation and inclusivity
• Advise and support content and design colleagues by creating guidelines for design system modules and tooling

Skills and experience you bring

• Content design or UX writing experience
• Hands-on writing skills, including UX writing, microcopy and editing for web and mobile experiences
• Design thinking and user-centric approach to creating content
• Information architecture know-how; the ability to structure content to meet customer needs
• Strong understanding of data analytics and methods for evaluating the impact of content
• Experience of driving a content-first approach in previous roles, with the ability to advocate and explain content design approaches and methodologies
• Excellent communication and influencing skills, both orally and in writing. You’ll need to collaborate with technical and non-technical stakeholders, teams and third parties
• Bags of motivation! You’ll be joining a dynamic, fast-moving startup where agility is key

We value people who are:

• Customer Obsessed. At Cazoo, people come before cars. We encourage service design thinking and understanding that customers interact with Cazoo beyond just a website.
• Team Players. We encourage everyone to take ownership in their area and collaborate with others. No matter how many projects we deliver, each of us still has plenty to learn and it’s crucial we stay humble.
• Fast Drivers. We focus on results, which means we keep the bar high and are always pushing ourselves to make fast decisions and learn as quickly as possible.
• Data Driven. We value making informed decisions and using data to inform those decisions. If there's data, use data.

Useful info

Our London home is located a stone’s throw from Euston Station and close to Kings Cross, with tube stations on the Northern, Victoria, Piccadilly, Hammersmith & City and Circle lines all a short walk away.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and people with disabilities to apply. Cazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).