Content Design Manager

We believe in 7-star customer service, and therefore we need to understand our users, all of them. UX Research plays a central role in our product development cycle.

The Role:

Content Design Managers at TravelPerk directly support Product Designers in delivering the best work they can while also working on high-impact strategic design projects.

As a Content Designer Manager, you'll be overseeing the design and implementation of various feature upgrades for our growing platform. You’ll team up with Principal Product Managers and Engineering Tribe leads to always keep scope and priorities clear and to advocate for content design and the customer within your Tribe and area of ownership.

You will help develop the strategy for the Content Design team, defining the best way to support the company's needs, while also mentoring and helping content designers grow.

This role will be reporting to the Director of Product Design and will be part of the Design Leadership team, shaping how we scale and improve while we grow in size.

What you’ll do:

• You will directly line manage a small team of content designers, being responsible for their personal and professional development
• Own the direction of the Content Design team, being responsible for scaling and increasing the impact of the team in the org.
• Contribute to company strategy, identifying ways in which Content Design can be used to reach our quarterly goals for each Tribe
• Develop partnerships with Product Managers, Engineering Leads and the Leadership team to help elevate the voice of Content Design and advocate for the user within TravelPerk
• Collaborate with the wider Product Design team to align the experience, making sure journeys and design patterns across our tools are coherent and consistent
• Continuously optimise the content design operations across the Product Design team, looking after the processes, frameworks and rituals that will make this team a world-class one

What you’ll need:

• 8+ years of experience designing content for products or services
• Demonstrated experience leading content design teams, mentoring content designers and helping them progress
• Excellent collaboration skills and ability to constructively direct and inspire action within your team. You can successfully push a team to improve the quality of the work they ship.
• Solid communication skills (verbal and written). You are comfortable presenting ideas to multiple stakeholders and articulately defending design decisions.
• Special talent for breaking down complexity and creating a context for others
• Experience working in high-growth product companies with an international footprint
• Strong senior-level individual contributor that can jump on hands-on work whenever needed

Why you'll love our team:

• We are a team of 20 talented product designers, content designers and researchers. We like to think of ourselves as high-achievers, goal-oriented, eager to learn and grow. We foster efficiency through autonomy and creativity through collaboration.
• Working in the Product Design team will ensure high-quality design, strategic impact in the product and next-level GIFs 😎
• In the Product Design team, you will find a strong culture of ownership, impact-over-effort and lending support to each other, there are no egos and transparency is highly valued.
• We are an heterogeneous team with multiple nationalities and backgrounds, pushing for getting better, having fun and always asking why (of course).
• In the next 12 months, we have the challenge to grow our team to almost double its current size, supporting every squad while also scaling our Content and Research functions.

We can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply.

TravelPerk is a global company with a diverse customer base—and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at TravelPerk regardless of how you look, where you’re from, or anything else that makes you, well, you.